Management here, do yourself a favor, check your payroll deductions.
I'm being charged for the work spouse premium, where I specifically declared that my spouse didn't have work benefits during enrollment. And, no deductions for Dental and Vision, plans which I did enrolled for.
I called the benefits center, navigated through the multi-layer screening and finally getting connected to an agent. "Your call is being disconnected, the number you reached is no longer in service."
When a company fails at the most basic functions, time to leave. I'm investing my time sending out resume, so should you.