Got an email about this being installed on computers. We are WFH. Any idea what it actually does? The email was obviously low key but reading between lines seems like it will make sure you're actually doing stuff on your PC? I have no idea really. Sometimes we have downtime at my role, does this mean if I'm not doing something productive like idk reading notes or work files, I'll get in trouble if I step away from PC for a bit?
18 replies (most recent on top)
Well maybe it was never yours to begin with. Nothing like promoting the guy in the closet . Nothing like taking credit for others ideas.
It all comes back.
We can handle our systems better than DDAT, and we still own the system (and now have to pay DDAT to allow us to use it), so we get to pay for it twice while having to beg and plead for even access it.
You guys might be able to manage a coding environment better, but ddat doesn’t understand the systems or the businesses. And the Nepo BS goes on over there too.
@32v
Business didn't have the budget to support the people that did nothing on these systems.
Directors who don't understand basic coding abusing the staff that did. Moving people around to support personal agendas. Hiring relatives...
I’d be less concerned about monitoring and more concerned how DDAT finagles data systems away from the business, and then holds it hostage from the people that actually do productive work with it.
@1mq Actually there are 17 men and women, donuts are on Tues only.
It watches what you do. There are 12 guys in a back room eating donuts and slurping cold coffee glued to a screen watching every move you make.
@e9 an easy way around this is to buy a “mouse mover.” They have ones that don’t plug into your computer so no one knows. I have been using one for years!🤷♀️
@q9 you only get punished for completing your work early not rewarded for putting more than 8 hours in
Good luck with that. Activities like analyzing a contract for the most efficient way to input rates is primarily done in one's head, or ideas scratched out on paper. Only once the solution is attained, then the rates are input. Likewise for any system enhancements- a lot of "head work", and scratching out ideas along with If/Then across multiple scenarios. Bravo CVS eliminating your Thinking employees
I am amused by process analyzers. The most productive person I worked with at CVS in an office environment studied her work for the day for a good half hour to 45 minutes before diving in. I used to just dig in, first in first out, swatting at chaos. She would consistently get all her stuff done and well, at least an hour before I could, sometimes more. She taught me that thinking about the best way to do as much as possible was the most important part of my job, consistent with serving our customers. None of that planning was mouse clicks and racing through. I left the job voluntarily but took that good habit forward. Not sure any automated system of capture will ever improve CVS.
They've already been using a different tracking tool for a couple years now, but I forget the name of it. It's a hidden app. Wondering if their replacing it with NICE.
What about finding out I multitask and work sometimes more than 8 hours?
Yeah they hired a bunch of “observability engineers” over the last few months.
Oh, you're totally getting busted for that 'Away' status stretching for 3+++ hours
Or, your status dot is green and you think you're slick. {narrator voice: they were not slick}
I didn’t see any comms about this. Was it an email? If so, when did you get it?
It monitors processes and what you are doing.
https://www.nice.com/workforce-management
Basically AI that will monitor activity for both activity and quality of activity. People that are using mouse jigglers, or SW equivalent will be found out. If you aren't doing something productive on your PC for a set amount each day you will be flagged. Your manager will have the opportunity to explain, for now