Have we heard any rumblings for this org? A lot of support roles for the different call centers. Quality analysts, Data analysts, Access team, Workforce Management, Vendor Business Partners, Everyone in the call centers, etc
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@by completely agree. There’s a lot of redundancy within TII, and one of the biggest issues I’ve noticed is the inability or unwillingness to work on Central Time. A large portion of the work under SDE revolves around store hours. Not all of it, of course, but a significant amount. When TII teams refuse to align their schedules with when the business actually operates, it creates major gaps in communication, accountability, and support.
I appreciate your insight and share the same hope that things work out for everyone involved.
WFM and most of SDE has a lot of redundancy at TII. I do expect cuts there, I am sorry to say and I hope I'm all kinds of wrong. In 2015 WFM lost one scheduler, the only remaining scheduling leader, and one L6 leader. I don't remember them losing anyone in 2009.
May the odds be ever in your favor.
I was in WFM and my role was eliminated last October in a smaller round of lay offs - I pivoted to merch which from the sounds of it is going to be highly impacted…if there is a reduction in call center staff, there’s likely a reduction in support staff
call centers are being replaced by AI. still might have some humans but there might be a reduction there