AT&T loves to talk about connectivity. The “AT&T Guarantee,” the shiny ads about “bringing people together.” But the only thing they seem to connect is frustration and disappointment.
Check the reviews — 1 out of 5 stars on Trustpilot. One star. For a 100-year-old telecom giant. You’d think after a century of selling phones, they’d have figured out how to answer one.
And it’s not just customers they can’t connect with — it’s their own employees.
The CEO’s new motto might as well be: “You don’t like it here? Leave.”
Inspirational, right? Nothing says “leadership” like threatening the people who actually keep the lights on.
Meanwhile, T-Mobile — the company they keep mocking — sits near a $200 stock price, while AT&T’s stock is doing the corporate version of buffering. Maybe arrogance doesn’t sell after all.
A century in business, billions in ads, and still can’t connect with the people paying the bills or the ones cashing the checks.
Maybe the “AT&T Guarantee” means they’ll drop your call, your signal, and your morale — all at once.