They keep shoving this down our throat like we're the only ones who don't understand why it's valuable? No one cares if they get $5.37 refunded to them when their internet was out for an hour. Also, customers expect to be compensated for your service not working. Our leaders sound like such id--ts hyping this across all the signage in the office and these townhalls.
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Yeah, we’ll give you what you paid for, we uhhhh…. We guarantee it! What a load of BS
"we will roll the dice and if we are wrong, then we will pay you for it"
Well, not exactly . . . there is a lot of criteria that is taken into account that excludes most network outages from being a reimbursable event. And when you do get a credit for the outage, it is pennies on the dollar for what that time cost you, both in regards to what AT&T charges for the network, and what was lost by the customer during that network outage.
Because they are stupid as fu-k
The guarantee is a default expectation it shouldn’t be a marketing campaign.
@OP - they are advertising this because people are stewpid. Like most of you posters on this forum.
Literally stole the idea from Spectrum. Innovation!
Agree it’s d-mb. Also has more holes than cheese cloth to get out of paying anything.
Agree. It’s the single stupidest idea, slogan, game, etc. Every single consumer knows that it means nothing and service outages require reimbursement or they can sue and win. I cannot comprehend why this basic bottom of the rung obvious standard of any service on any regulated service is something to act like it’s special treatment only AT&T can offer.
I simply don’t get it. Make it make sense.
Yeah, you're not getting $5.37 for an hour internet outage...
Well, it has to do with a service promise. No other career, that provides both internet and cell service, make a guaranteed service/pricing to their customers.
Most certainly, no one is promising to proactively compensate customers for downtime automatically compared to other carriers. Most dont offer this because its a massive gamble if the networks are unreliable or the services are unstable. AT&T is saying, we will roll the dice and if we are wrong, then we will pay you for it.
They need to justify any large investment and bad decisions. It is part of their management role: cover up any mistake they made because these are billions of dollars type of mistakes.
My fiber was down for a day and half and I got a $5 credit...the measure of impact can't be a fraction of the monthly cost...the impact to a customer being down that long can be huge. They should make more of a gesture that shows they understand the real impact to people when they lose their service.