Thread regarding Cigna layoffs

what’s PBM and PIP? asking for a friend.

Leadership absolutely knows how bad it is and they just don’t care. Every single person left behind is doing the work of two or three people for the exact same pay while they slash our benefits and pat themselves on the back for “cost savings.” Meanwhile, they can’t figure out why clients are leaving in droves.

It’s insulting that they act like this is sustainable. Morale is in the gutter, everyone’s burned out, and instead of fixing the problem they just pile more on us. They love to talk about “efficiency” and “teamwork” in the town halls, but what they really mean is: su-k it up, do more with less, and be grateful you even have a job.

This isn’t leadership, it’s negligence. And the worst part is, competitors are paying more and treating people better, so of course folks are jumping ship. Why would anyone stay loyal to a company that bleeds you dry and doesn’t even pretend to value you?

Even the ones kissing up to leadership and acting like they love it here are secretly looking for new roles and resent this company.

as rph, i checked out once i saw a poorly hidden document saying 20% of staff should be on PIP at all times and to use whatever means necessary

I'd like to echo what others are saying: we're in a positive feedback loop of enshittification. Yes, its ironic to have to call it a "positive" feedback loop.

Agree with all these comments so far. I’m on a small sub-team of the larger PBM Ops group. It was me & one other person who was left go during the June layoff rounds. I’m drowning w/work volume & asked to train HIH people, which has been a joke (they’re the laziest, most unreliable people I have ever encountered in a work environment). I have no backup, so PTO is limited. I literally could work 24 hours & not keep up. This year’s 1/1 will be bad, I have been raising the alarms but our leadership could care less. I’m actually praying for a layoff notice today

Let’s just call it what it is: this place is a mess right now. We’re bleeding clients, missing goals, and watching every experienced person walk out the door. The people who built the foundation of this company are gone, and we’re expected to pick up the pieces with new grads who don’t even get proper training before being thrown into the fire.

Meanwhile, those of us who stay are buried under impossible workloads for pay that doesn’t even come close to market. Competitors are paying more, offering better benefits, and treating their people like assets instead of disposable parts. Here? Benefits are getting cut, workloads doubled, and leadership acts shocked that turnover is through the roof.

It’s insulting. We show up, carry extra weight every single day, and in return get told to “hang in there” like that does anything. The town halls are a joke all spin, no solutions. People are exhausted, burnt out, and openly talking about leaving because leadership refuses to deal with reality.

At this point, it’s not even about morale, it’s about survival. And if leadership doesn’t wake up fast, there won’t be anyone left to “hang in there.”

I’m tired and I can’t see myself staying at the company much longer. I’m doing the work of multiple people at the moment and making pay that doesn’t match what I do. I don’t expect the world to be handed on a platter or anything but this is ridiculous

Honestly feels like the next town hall will just be: “Thanks for doubling your workload, everyone! Remember, burnout is just passion with extra steps. Any fun weekend plans?”

Half my team is polishing résumés between Outlook meetings. The other half is training new hires who are still figuring out what “PBM” even stands for. Meanwhile clients are leaving, goals aren’t being met, and leadership’s solution seems to be… more slide decks.

At this point, the only thing we’re retaining is our LinkedIn Premium subscriptions.

Totally agree with this. On my team, almost everyone is either actively looking into new roles or at least seriously considering it. The combination of higher workload, MUCH lower pay compared to competitors, and the constant turnover has people feeling like there’s no long-term future here. It feels like we’re stuck in a cycle that leadership isn’t addressing, and it’s wearing people down.