The company is in desperate need of a change of leadership. Seen this slow death under the wrong people before. Sad that those running it are not driven by a passion for real customer benefit or genuine morality and care, just absolute greed. I think as long as you have those at the top you will always get what you always got.
@rrs+1j7JnMbs, sorry to copy your post to a new thread, but this is the essence of all problems here. Without radical changes, it's hard to expect things to get better.