Any other region experiencing insane expectations from upper management and not enough staff in branch? Or an insane amount of “meetings” that take up your customer facing time? What about 3-4 coachings a week? Did your region/market change lobby hours to only being open for 4 hours a day (not consecutive hours either)? Is upper management blaming you for low customer experience scores, even though the customer comments are not complaining about the bankers, but the hours of service or things that aren’t in control by the bankers?
I’m hoping this isn’t the case bank wide on the retail side, but I’m guessing it is. I would just love to know how other people in retail are doing.
Don’t get me wrong we always need to strive to do better, however when all upper mgmt does is yell at you about how “poorly” the region is doing, it gets to be too much and very discouraging. I would love to see Upper Management do our jobs and meet the expectations they have set forth.
The environment needs to change at US Bank before it’s too late.
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I am so sorry to hear this is still going on and sad to think of what is ahead for USB. I have to wonder if they are intentionally sabotaging the Retail Division in order to sell it off at a loss. Why did the Mpls/St Paul Regional Manager jump ship a year or so ago? If anyone was gung-ho USB it was her. I hope you find a better position elsewhere before things get worse.
Unfortunately I think this is the case company wide. Upper management is clueless and the leadership in the company is a joke. Nothing but a bunch of overpaid blowhards who can barely cheerlead and not a one of them understands the business lines and day to day demands of their employees and the roles they serve.