Hmm…what’s going on?
Associates being interrogated. Everyone looks confused. Member of management acting super friendly and engaging. Team leads are in good behavior…Surprisingly!
Perhaps surprise visit should be done more frequently. You will see how many work under pressure, under staffed, talked to aggressively, being constantly harassed for credits and plus and now scan & go signups, an increase of bad feedbacks from TL for ridiculous reasons, etc.
Which other stores can relate?
Is this the Sam’s Club way…