I came in as a claim trainee to LDU and was laid off after 6 years. Just on a whim, I applied for a job as a customer care representative in Express Claims. I don’t know anything about Express Claims or Customer Care. I think this role sets up claims. LDU was very busy. Am I walking into a fire? Anyone here work any Customer Care positions that can give me advice?
Thanks.
If you are into being micro managed, having set daily goals, and being brain washed into believing that this is where you want to be and Allstate cares about you then join the circus. Look forward to being worried about taking a breather in between calls, typing as you speak with customer so your after call is not long, which means you have no idea what customer said but hey all that matters to Allstate is numbers!
If you need the money take the job, if not run for your life.
How the he-l did you work here for 6 years and not know the basic function of express and customer care
Take the job, and actively search for another until you find it. Get the best Health Ins option available, and get those MRI’s you’ve been thinking you need. Maybe some short term disability??? Complain to HR about something every day. Quit on your last day of training. They laid you off, for no reason other than profits for Shareholders. Hit them where it will hurt.
Turn away! Express is VERY micro managed!
If you have a job currently, I wouldn’t come here. Wait for something better. Thus place is melting down. Read this message board in its entirety. It’s a sh**show. And why come back to a place that laid you off? It will happen again.
Express claims is FNOL and very hectic. It’s also a band 2
Take the job and look elsewhere as well. See if you like it. If not go somewhere else