"Placing blame on managers with the changes is not fair. It is home office who is making these changes. TL's do the schedules in our club, they also open the requisitions for jobs and do the coaching. Personally I think this is ridiculous. We have Leads that have no clue as how to do their job correctly."
Why are they getting paid at all, I was called to answer a manager call on the front end. There was one manager on the computer in the office as they always are and the other playing on there phone waiting for another manager to come off lunch so they could go home.
The member wanted money off something for a ridiculous reason and I just said sure, If Managers can't burden themselves with their own calls I sure as hell am not going to fight their fights.
As the person said above the leads have taken all of the managers responsibilities & now they don't answer their own calls, so why do they exist at all?