The powers that be have already come with with an acceptable level of customer loss that will still be overcome by the savings of moving claims and other departments to India. And that level is much higher than people think. And this acceptable loss also refuces risk claims exposure as well and us factored in.
Company profit and financial gain is not only cashed checks from the customer but cost savings. If the savings to move to India makes the company more in savings than premium paid by a certain number of customers then the customers are sacrificed. We all need to face that the vast majority if claims and other areas are moving to India at the acceptable level of loss of customers and it will not change and course will not be altered until the acceptable level of lost customers us breached.
A good post by @1jhv+19Zjrd8y.