If rmbc is now band 3, 4, and 5 and ASIC is band 2 then why did allstate layoff 90% of RMBC?
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Customers do have a recourse...
The ultimate recourse...moving their business elsewhere...
The thought that online billing , claims operations risk mgt, resource planning systems, compliance, CRM/service & sales with integrations with many parties and rules is a data grab with many hands in the bucket and info to share.
The expediting & thought of insurance Companies using other products and ads to sell and promote their products through the digital pipeline reduces the necessity to have agents to sell. Call centers will have erroneous and wrong or exploitive rule engines where only a couple folks update them. This is like many other companies and utilities we deal with and service will be scripted help and no knowledge or skills will be needed to staff. AI way. Consumers have no recourse and the system has all the rights. No real knowledge is needed so outsource the routine tasks to desperate people who just need some type of work. A mess really.
It all seems eutopia for leadership and the Internet of Things and surveillance systems architectures and data grabs calling it innovation and transformation
Glen, Tom, and crew are so Hell bent on going full direct that they are too obtuse to realize getting rid of the agents will k–l sales. Their narrow minded views towards direct along with their egos of never admitting they could possibly be wrong will prove the same as the Titanic hitting the iceberg. Full direct is the way these two have decided and it will spell Allstate's doom.
If the agents are going “bye bye” is Allstate going to hire the Jolly Green Giant to sell policies? TW and GS do not have a clue on how to sell direct (Please reference the Esurance Sh!t Show!) Please explain how TC is going to go direct. Having the direct rate 7% below the agent premium rate is not doing squat for growth. Perhaps you think Wilson has some ferry dust he can throw on consumers to buy their overpriced p&c products. The retention numbers are showing weakness with the attrician of 400 agents and their 3200 staff members that left in 2020. There are over 1000 agencies for sale and many unadvertised agencies that want out. The Wolf is writing Allstate p&c customers like they are going out of style. The majority of consumers still want the representation of an Agent. Moreover, the consumer needs an agent to navigate the cesspool of Allstate claims and customer service.
Because ASIC and RMBC merged. Less people doing both ASIC and RMBC work under the guise that those who succeed at both will eventually get to bands 4 and 5 but we know that likely won't happen. Having half the people work both areas and most band 2 and 3 with a small handful going band 4 and 5 eventually still saves the money of having two fully staffed seperate departments. Sure going full chat in both areas and longer hold times hurt the agents but the agents are going bye bye in a few years anyways, both areas will be eliminated, and Tom and Glenn keep making more money and bonuses.