Express here. I know how you all feel about us. It’s ridiculous what’s happening. I average about 45 calls a day. All MOI are broke. Avaya drops all calls at least twice a week. 45 min hold time for DOC. . The entire tech dept has failed. We need people, not an app.
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Employee of National General Insurance company...I'm not looking forward to this sale going through EXPECIALLY if they don't value their employees. We will likely be thrown to the wolves once the sale is complete.
Poofs.
I am a theft processor and I have been transferred to the DOC and I am expected to handle QFC inquiry calls along with VA calls or GHRN without any training.
I guess they can't create the new company without tearing down the old one. Allstate as it was, has been smashed to smithereens. Now they can build the new company with the pieces of old and start over.
I agree with the previous poster. All we hear is it will get better. Every year gets worse and worse. NEWS FLASH!! ITS NOT GETTING BETTER! ITS GETTING WORSE!! I dont get how the posters on here that say this was needed and that its gonna be so great once the company gets through these changes. Obviously you guys dont work at this company or your're just home office trolls..you'd understand if you had to live it. There is absolutely no excuse for the way that people are being treated.. none period!! This company makes a billion dollar a quarter in profit. That means AFTER everything and everyone is paid for.
Sorry to say but Allstate don’t care!!!!! They are only looking at the numbers and can careless about their employees. You have to remember they did not let 3800+ people go because they did not have the work. They let them go so they can say money in order to drop the premiums so they can get more customers!!!!!!!
So hang in there my a&& you better start looking because there’s no getting better it’s only going to get worst!!!!!
I have heard people say “it will get better” throughout my 7 year tenure at this company. It has gotten worse every year. This is by far the worst I have seen this claims department, I agree it is broken across all levels. I have never seen so much frustration, anger, complaints, confusion in a claims organization in my 15 year career. Everyone is losing their mind from express, adjusters, LDU, customers, shops. There is literally not enough time in the day to deal with all the complaint calls.
If you can hang in and survive this so called transformation it should get better in the future. Problem is does not appear leadership knows when that will be. I realize express gets the brunt of criticism but I never bad mouth my coworkers. Your function with the process is crucial.
Yikes! That sounds absolutely miserable. So scary to hear just how bad things are with MOI !