Claims are a complete mess, it’s like no one knows what expected anymore and there are no set SOPS for anything. Volume and calls are out of control, customers wait HOURS to get someone on the app. Express has no idea what to do with the mass influx of angry customers and no set standards on how claims are settled.
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This was written on the +18cyOhVS about current morale in the company. That’s right, no Standard Operating Procedures. I wonder how much it makes your job harder? How are you feeling? It drives me crazy personally. I think my repressed frustration about it is greater than with clients.