So... AT&T essentially just said that you have been paying too much for our service for all of these years. And... Yes, we basically charged you whatever we could get. Some folks paid more and some folks paid less but now; we are going to charge everyone the same. Unscrupulous...
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Any service provider who overcharges their customers will be bound to lose them. I only stayed with AT&T because I have been too busy to shop around and switch. Also, my husband the dinosaur and not consumer savvy does not want to change but it will be a matter of time before I will convince him. There really is no reason to stay because their services are some of the most expensive around across all product lines.
AT&T executives are only looking to boost their bonuses with shoddy acquisitions like the DirectTV acquisition without any regard for what customers want. Even the AT&T customer surveys re: products does not allow customer to voice their thoughts but restrict them to multiple choice selection that only gives AT&T what AT&T wants to hear. That's why I never fill out those surveys because they don't contain any open questions. They don't really care about what their customer wants.
Paid for by headcount no less