I figured I would post this here because we’ve been told not to tell agents since they have not been told yet.
15 replies (most recent on top)
It’s much easier for an ESL dealer to man chat rather than a telephone.....
ALLSTATE IS A DISGRACE!
Yeah less phone support is fine and dandy... if people weren’t losing their jobs because of it.
If you’re one of the ones left, yes it rocks.
If they even leave enough people to accurately staff it.
It’s obvious, fewer calls, less you need.
🦶
This is a good thing. Chat is so much better than being tied up on your phone. This is a good thing.
I think management would still monitor CLF surveys from agents or feedback scores to ensure that people are providing good service.. just like they did for phones. But who knows anymore?
I’m not sure what to think with all the changes.
In regards to ATSC chat. This week when i had to chat with them. One time they said they couldnt assist and said to go back to the product owner. The other time they gave me the wrong directions.. i am sure the contact center will give better service
Not a surprise, trying to call my cable or cell phone company is pretty much not a thing anymore, it is all about chat now.
*all about agents being more self sufficient.
Sorry, typo in earlier comment
Be prepared 10/9 last day agents can submit concerns to ASAP. No more chat. No more agency support mail box. Gone gone gone. Suggest you reference your clients to submit an internet concern themselves with any concerns that they have. Contact CCC and instruct clients to demand to escalate any concerns they have above the CCC. RMBC and ASIC hold, wait and response time will be exceptionally long.
Do any other agents feel it's time to get the hell out of Allstate?? Constant fighting with underwriting, claims, NB property inspections, Advisor Pro glitches, Milewise foul-ups, etc ...bAfter 32 years I'm tired of it and don't give a hoot in hell about ABO auto quotas anymore.
I’m all got agents being more self sufficient... do long as everyone got to keep their jobs.
ATSC already has chat in place however full agency chat to ATSC will be required soon and agents will be required to open their own tickets at agents are pushed to more self awareness and self sufficiency as the agency network is rolled into full embracing of Transformative Growth.
I know asic and rmbc are moving this way. Not sure of other departments
Yes. It’s more efficient. Less bodies are required on the floor because a person can handle multiple chats at once versus a call at a time. Effective 12/1.