Thread regarding Allstate Corp. layoffs

Virtual assist is falling behind . Shops aren’t able to get through . Shops want field adjusters . They are wanting to charge Allstate for doing the work of the adjusters . Shops are calling in if they don’t get what they want from the first VA adjuster .

As an employee from Home Office, I can confirm that there is/was a lot of dead wood, bonus level middle managers. These managerial positions boomed in numbers during the 90s and early 2000s. Allstate's profitability and reputation began to run off the rails during this time.

this company has never had the reputation as a great place to work. They have always tried to find ways to undercut paying employees what they were owed

Claims is falling apart, VA is nonstop all day, so many people just abandon their calls. Claims themselves are a mess, everyone across the country is held to different standards and no one knows what to do. Shops are bilking Allstate for thousands of dollars, don’t like something on an estimate? Call back and someone will pay it, 5-6 supplements on a 2k hit on a civic. So much fraud by customers and shops. Yet rates have not changed, top dollar for the worst claim service, American transit levels of service. Adjusters are leaving in droves, even in this sh– economy, every week I hear of more leaving.

The most dysfunctional part of this company was SALES Management. For over 40 years the unit was run by the stick instead of the carrot. Imagine where we would be today if that was fixed 40+ years ago? Instead, the beatings go on and the carrot is held out as "bonus-bonus-bonus-bonus" while the rules change in the middle of the game and the goal posts get moved to fit their weekly mantra. Now, the ENTIRE company is dysfunctional and the valued claim department has turned into a mess - along with customer service. We all used to "bleed blue" but are now being managed with people who only have ice-water in their veins. All this "Transformative Growth" doubles as a smoke-screen for "We haven't got a clue how to run the insurance business."

Mid 90's hire from collision repair industry, great job for non college person like myself. Used to have good people working together helping each other succeed, training, lunches, birthday parties, holiday parties, outings, more training, truly a great place to work. Pay increases for hard work performed 5% to 8% was commonplace. For my part of the country Southwest pay was considered very good. Like the prior post 5-6 years ago you could see and feel the changes from the top, more hours, no pay increases, work overload, "metrics" obsession, gradually losing a customer service attitude to a pay claims unfair and cheap as possible attitude. The downward spiral leads us to 2020 and a company that is no longer recognizable. Who and what are they trying to turn into? Very sad what is going on now I feel for all of you, we all will come out of this in a better place THATS MY STAND***

30 years doing a job for a company you seem to hate? Ok.

OP, I have been here long enough to agree, it used to pretty good. Bonuses, picnics outings, good projects and training. Most of which died around 5 years ago plus

Totally mismanaged from top to bottom.

Being there over 30 years, this has never been a company someone wanted to work for. It has always just been a job. They have never paid well and will admit it that they didn’t want to be the highest paying insurance company. I don’t know where you heard that or why you thought that but working at Allstate and enjoying your job have never been connected. They are the step child of insurance companies for how they treat their employees and always have been. They have consistently with a passion always tried not to pay their employees but sometimes had to anyway when they exceeded their job duties against Allstate will. Most will agree this is always just been a job that can pay some of the bills but certainly not a glorifying career. Allstate has treated its employees horrible since the mid-80s for sure