Is anyone else having trouble with AT&T updating their records to reflect that retirees have pr-scrip-ion coverage?
Since retiring in March 2020 with more than 30 years of NCS with AT&T, I have had recurring problems with AT&T updating their records with CVS to show I have pr-scrip-ion coverage. Presently, I cannot get my pr-scrip-ions filled because the local CVS pharmacy says I have no coverage.
Many times, I have called the AT&T Benefit Office #877-722-0020 and been transferred to CVS. CVS says their records show I do not have coverage; then, they transfer me back to AT&T. AT&T repeatedly does NOT answer the telephone and disconnects.
AT&T never fails to promptly take the insurance premium directly from my bank account.
How do I get AT&T to update their records so that I can get my pr-scrip-ions?