Two of our claims service area teams (abt 40 of us) being placed into direct customer service under customer contact center. Moving from claims to customer service. Some training to be done and moving as a team to the new enterprise by October. Verbally said in huddles and that we would learn more. Never got assessment just got moved as whole teams. Not being laid off.
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OP what was your job and where located? Did you have to go down in pay? What does the new job entail?
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Are the CSA unit managers being allowed to keep their jobs as well.
Hey guys CSA is our Hourly employees at Esurance. The CAs are the LDU adjusters that are salary.
Tbh this sounds like an express rep that’s being moved to ccc. If you can’t specify the dept the region, the csa and the role I wouldn’t be surprised if it’s not an MCO . What MCOs have been shifted is a better question. It sounds like Allstate is shifting express and letting adjusters take their own fnol with lat tool
What CSA? That still has not been answered.
How does going from claims into being a call center rep fall into reclassification ?
Well we are told that some of our claims peers will be moving to CCC service so if that is the case then people need to look into lawyer-ing up because they are doing what you are saying they cannot. It is already in the process of being. done. Something tells me that the company has their legal ducks in a row and knows what they can and can't do...either that or they just don't give a flip and are daring people to challenge it. This company does a heck of a lot that people say they "can't do". so either the company is reckless, people don't know what they are talking about, or the company is using legal loopholes to get away with it.
People keep talking about being moved from one job to another and how it can affect their severance, the company cannot just move you into a new job, per the severance manual the official word is reclassify, that is important because that term has protections for both the employee and Allstate.
In order to reclassify a person into a new position they have to show that the position the person is being reclassified into relates to what they were doing before or that the job they were originally hired to do has changed over time.
An example is a person is hired to be in an HR role supporting claims, agents, regional employees, etc.... then some of those duties are moved away over times and now the person is just supporting agents, that persons job can be reclassified, the persons job is still HR but the scope has changed over time.
What cannot happen is to take that same HR person and just move them to answering phones in the CCC, there is not a clear path that can be justified for that job reclassification. There are several lawsuits that have been filed and won by the employees when the proper procedure is not followed.
There is more to it that the OP isn't saying or just hasn't been told, claims is a customer service role even though the OP may not view it as one, if the new org chart was published it would be easy to see what is being done and how managers are being cut.
We still haven’t been told what role? Processors? Fnol? Exempt? Non exempt? It’s hard to have an opinion on this without knowing the role?
Which csa which state ?
Normally I would agree that this moving from one role to another role could not be done but it is. We have seen it referenced many times on this site, have heard it from people outside of this board, and I have heard it from leadership personally regarding areas outside of mine. Not sure to the extent of or who all are impacted by this movement in job instead of laying off but it is out there way too much in different unrelated communication mediums not to be happening in at least some capacity.
What about the processors?
Wait, so your telling me people are being asked to go from adjusters to hourly call center reps??
(I’m sure at lower pay)?
My impression was they could not do this, as normally you have to apply to be moved.
What part of the country are you in?
What area of the country do you work?
are you in an express office or fnol? Or are you an adjuster?
No the meeting is just for our CSA. Again not sure of what it is about. Maybe word on the assessments or to update the timelines of the “transformative growth” process. No one that I know of has gotten any personal notification of being impacted to this point. I agree just want this to be over with so that I can stop stressing and move on with or without ALL.
Did this meeting go out to all of claims? Have nothing on my calendar yet for it and no invite. Better to just get it over with so we can move on. It is like TPTB enjoy toying with people's lives.
Leaders had a leaders call this morning and now just sent out a huddle invite for tomorrow morning. No word yet on what its about, however must be important to call an impromptu huddle. Keep playing the waiting game. “Exciting Times” yeah sure.
Thanks OP. Heard similar.last Friday but no details of where we moving to yet. Sounds like a lot of shifting to save jobs. Grateful and blessed.
What office are you in?
Where are these teams from? We were told similar would be happening to us but nothing said to us as of now.
How can they force you to go from an Adjuster to a customer service or are you Adjusters?
Three of our teams not two. Sorry.