I work isc and every call is the same story. Finger pointing , excuses, and just not enough people to get product out the door. I have relied on continuous onsite support from around the world, czech, india, mexico. Just not possible without that travel. I give up.. too cowardly to self nominate.... now i dont care. I am done.
6 replies (most recent on top)
Too many lip services from too many director layers. All about their bonuses.
Travel to suppliers via Teams
I'm doing the absolute bare minimum too, who even cares anymore? You can work 20 hours a day, as productive as you can for 6 days a week and you'll get RIFd all the same as someone who stares at their computer screen all day. So, fck it. Just do what management does; as little as possible and wait for the next gig and then leave.
The management key to success is to have a permanent - eating grin pasted on your face, spout sanitized empty phrases like an automaton, and fake it until you don't make it.
Management pushes down and deflects - zero help. Nothing sticks, dump every issue / problem on the worker then push. If comments are made that something isn't happening - 100% the workers issue, just throw out a name. Doesn't matter what that person has going on, don't track how much work people have. If you offer help the thought is you may get tagged with the issue so avoid all issues like the plague; keep clean. Managers typically don't know the process and are not technical. And yes too few workers. Things are definitely an every man/women for himself state. I agree with both posters. Yes support people are worthless. I am in ISC too, and I will add roughly 2/3 of my questions, requests, tasks are for a person in India, Czech, Mexico, Asia or PR. Difficult to do any "working together" across thousands of miles and many time zones.
Prior to MM there were quite a few of us who engaged in what was called production support. In my case, I worked with foundries to help them fix issues that were delaying shipments. There were hundreds of others all over the company who did similar things, and it was covered by what was called the momentum budget. Four and a half years ago that budget was zeroed out, and that' was how I spent almost 60% of my time – MM thought production support was worthless.
We used to have decent working relationships with our suppliers, at least the good ones. All that ended when MM took over, and now he runs the place. You can't imagine how good it feels not to be involved in this day-to-day, but I really miss the relationships I developed with the foundries I worked with over a 40-year career.
Honeywell does not care about you, so why should you care. Work smart and do bare minimum, but act like you are being overworked. Its what management does.