Does anyone have any real idea what the role “support” or “Dev/Retain” will hold in the Select org in national business? Will both have a deck of accounts? Will both have technical support?
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Don't speak in generalities regarding the position @yde+15Rtyahg @qyv+15Rtyahg
Don't know which ones you are talking about but I handle almost every escalation I get, sell on my own with almost no assistance and do a pretty damn good job at it. There are some CSEs who do squat but you can say that about every position inside the company including ASC. Quit wishing bad on other positions. Hoping that the good ASC and CSE find a spot to stay within the company
ASC will be the new primary seller because they actually know how the products we sell work, how to price them, how to order them. The CSE only set appointments and address billing issues.
ASC is overlay
CSE’s are worthless. All the do is book calls to bring on ASC’s, TSC’s, Vendors and solution providers. They don’t know how to do anything and always want to be CC’d on emails for no reason. Good luck to ya! duces
There is a new role in select that is assigned to people as “support” but not sure what it is. It starts August 1st. I’ve seen people assigned to this role. Not sure if it involves sales or not. I would imagine so.
All support roles are being eliminated. CSE will probably all be let go as most aren’t considered technical. The ASC will rule the roost and they will do so without overlays.
They are getting rid of all overlay and support teams. If you do not know how to sell, best of luck to you.