Thread regarding AT&T layoffs

Other industries have been using 'price customization' algorithms for years, e.g. airlines, Amazon.

"How Online Shopping Makes S—ers of Us All"
https://www.theatlantic.com/magazine/archive/2017/05/how-online-shopping-makes-s—ers-of-us-all/521448/

they just want the gang at pebble peach as their customers don't need AI to tell you that. fine with me I don't want to deal with att at all.

"Well their "AI" is obviously broken if they're using it to keep users and increase a revenue paying customer base. The bottom line would indicate they know nothing about AI. Losing over a million customers a quarter isn't OK."

Depends on the customer. Do you understand the point of using data?

Example: I am a "low value" customer to SiriusXM. At the end of every billing period, I call and threaten to leave if they don't give me a very low price, equivalent to the current come-on rate. I'm sure they will eventually let me leave. I did the same with ADT for a decade, and eventually they let me leave, as I was no longer a profitable customer.

OP, maybe it would help if you provided YOUR definition of:

High Value Customer =

High Quality Customer =

True high value customers were picked off a long time ago

Send your value mobile customers to Cricket! We welcome them with open arms!

Well their "AI" is obviously broken if they're using it to keep users and increase a revenue paying customer base. The bottom line would indicate they know nothing about AI. Losing over a million customers a quarter isn't OK.

NPS? What about eNPS? By now we would have gone through that exercise. The Lack of Leadership “LOL” team has no guts to get real feedback. What they are putting us through is borderline criminal and just plain cruel. But hey let’s give Anne another award as our “servant” leader.