Thread regarding Xerox Corp. layoffs

His email is actually John.visentin@xerox.com 😅

And xerox wants to buy HP. They can't even afford to keep there machines running with parts.

Customer Relations used to have a huge amount of sway within the company. Whenever something got to their level they made **** sure it got resolved and they kept the customer in the loop at every step. I was in the escalation line for my org and once a CRG rep contacted me I had HOURS to give them a resolution or the issue got kicked up to the Sr leader in the organization.

I'm not complaining because it was the best thing to do for the customer. But where will customers go now to get problems resolved?

It’s a color qube, should be in the trash anyway

I work in the same building as customer relations worked at. They came to work one way and were all laid off. The department is gone now. So much for a voice of the customer.....

You can try wiping the Print head's face with oil from the cleaning unit. That's saved one out of five printheads for me. Do it while mounted and hot. Don't unmount it unless you plan to change the gasket.

Also email the CEO and you'll get a reply. The long ignored issues with Versant 2nd btr got a whole lot of attention once he was emailed by an upset customer

OP Here. The parts they can't provide are most definitely spared parts... at least they used to be. They were print heads for ColorQube machines. Replacing a print head on a ColorQube machine isn't uncommon and I've probably done it a dozen times before. The fact that they can't provide that part anymore but the machine is still under a service contract is mind boggling. They literally told me "This part is not being handled anymore" and offered me a used untested part for me to try with the customer...

Duh system is BROKEN!

It’s not that engineering didn’t think they would fail. Management direction is to spare as little as possible.

Not saying this is the cause but some parts are not "spared" meaning that engineering did not think they would fail. L2 often obtained these parts from manufacturing sources or other means. This "non-spared part support" will probably not work well with offshored L2.

Xerox has kept inventory low for many years to keep assets low , reduce warehouse expenses, etc. Problems occur when long supply chains are disrupted. So this is another issue.

Service /Supplies isn’t the only thing back ordered. Sales orders take forever and Lots of printers C400/500 are on National Backorder with little to no communication from anyone.

What happens is the buyers are not allowed to buy to boost quarterly numbers. Once the buyers are allowed to buy there is 6 week lead time from order to delivery from FX. It might be longer now that the relationship is tarnished.

Corona virus has had zero impact on parts and supplies up to this point. Normal transit time for cargo ships is 30 days, so the manufacturing would have had to been shut down 45 plus days ago due to the virus, but things were still in full swing at that point.

I think it will have an impact in the near future though. Many factories are still idle from the Lunar New Year holiday and it was extended by the Chinese government to today 2/10, but I'm hearing they will extend it another few weeks and possibly into March.

The corona virus didn’t help has held up lots of parts coming from Asia

I spoke with Xerox direct tech and they too are having a hard time getting parts. I don’t think dealers are an exception. Parts are a nightmare for all.

Still hearing a lot of talk about caring about “our customers” and that “service is getting worse”. Forget all that !
Xerox now only exists as a dying cash cow, and the farmers primary goal is to s— out as much milk before she dies.

Why send to John V? Send to one of those authors writing articles for investors. The only way this changes is when Wall Street realizes what John V is doing and how they have been hoodwinked.

true

Only going to get worse...

Send this as email to JohnV@xerox.com