Who is out now ?
7 replies (most recent on top)
Will Mr New CIO endorse Bionix for internal DXC processes? Clearly not as Bionix is also known as Bollucks. #ISeeDXC
Deflect, Distract, and Deceive
@ivl6 - the OCIO initiative is so poorly managed - trying to an authoritative status is like "platting fog" - it has obviously been drifting rudderless for a number of months. Another "Eldorado like" initiative is 'Heimdal' a few have heard about it, but nobody can name a program lead! Probably why Sampson David fell on his sword! Other initiatives are also failing and all have the same problem - a lack of engineers! The new guy just signed off 10k headreqs to fix.... At least that message got through!
"Chief Information Officer that will start using DXC offerings internally. that was posted to the public. How can we sale offerings with Digital Transformation without doing it internally 1st? "
The last CIO came in with the same message - "eat our own dog food" - he arrived at CSC with Mikey all those years ago.
The strategy was called "Customer Zero", where OCIO was supposed to be the testbed for new products and services.
It falls down in three ways:
1) Not every service offered is of any use to CSC/DXC internally - we are an IT services company not an insurance company or a car manufacturer or ....
2) OCIO had a a choice as to whether what was being offered was suitable (see #1 above). It didn't have to use it and it wasn't even tested using a subset of CSC/DXC users.
3) What should have been a live test with a feedback loop shaping the product for external customers was not what was offered. OCIO did not have the ability to say "this bit didn't work so can you change it" or even "this really is terrible, you'll never sell this". The delivery people wilfully and actively ignored any criticism.
Oh and lastly, most service offerings had a "gold/silver/bronze" levels of service. OCIO was only ever allowed to buy Bronze - which in most cases was actually a service level designed to hook a customer into paying for more service because it didn't really do anything. As such internal systems derived via this route basically were junk. Which usually resulted in OCIO choosing another vendor to provide the requirement - usually a cloud SAAS platform because actually that's more effective than a lame service desk driven offering.... that DXC provides.
If you are reading this Mr New CIO, you might want to take note and make some changes.
I'm guessing though you are just like the old CIO and basically think you know better.
Here we go again on the DXC Merry-Go-Round. La lala la la lala. For $5 you get three balls to knock down the Mike Lawrie milk jugs. Gotta love this Frankenfirm circus. 🎪
The company was launched on April 1 for a reason.
Chief Information Officer that will start using DXC offerings internally. that was posted to the public. How can we sale offerings with Digital Transformation without doing it internally 1st? Our customers and potential customers are laughing at us, as they should be!