This will be done through HCL as well. How will your customers enjoy calling HCL for network support and spending 45 minutes on the phone for a simple driver install that would take 5 to 10 minutes with your competitor, located in the U.S that speaks English? Time is money, especially in business for SMB. Not only will your SMB customers hate you for copiers that don’t work right, but also the Managed IT you sold them that drives them crazy for support from another country. This company is so screwed...
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I can't wait for more IT generated calls for service techs. If ever configured wrong just put up a service call for the tech to "reload SW" or "replace NIC".
We will explain to the customer we aren't doing that because the machine we are asked to waste time on does not support SMB 3.0 to work with your new server no one knows how to configure.
Completely false... managed IT is a xerox managed product that, yes will probably have its tier 1 from an outsourced company, but then again that’s the standard.
No worries. Techs will fix IT screwups just like we have been doing at our core for years
What part isn’t true- ? centralizing IT (o365, AD, network, etc) is obvious and happening/happened. Those are XDX services and Wipro is the service provider. Clarefy please
Not true at all
Can you provide some proof of this? Our core is going through this Xerox managed IT debacle and it’s a mess, but we have heard nothing about HCL.
That doesn't make any sense. What the OP describes would be a National deployment and not a slow roll-out to the cores.