The major reason for DXCs decline in terms of the BAE contract stems from redundancies from earlier last year. They struggle to retain staff who go above and beyond and are replaced by inexperienced apprentices, who are on a better rate of pay in comparison to staff who have been there longer, it's demoralising. Management don't seek assistance from experienced, knowledgeable staff who crave improvements. The biggest issue is in-house disagreements between support teams and a lack of ownership. They focus more on numbers rather than quality.
@ZplNzhH-qvjo hit the nail on the head - I thought it deserved to be in a thread of its own.