It's not just in retail. In my group I've watched morale drop, headcount evaporate, and people stuffed in open slots that have no business (or even the right credentials) being paid to fulfill those job requirements. Worthless paycheck collecting bodies.
In the last 5 years the downward slope into the abyss has gotten really steep. I used to think my knowledge of the systems and support structure which let me outperform my peers during outages lent me a small buffer of protection from some of the head count slaughter being dealt out. I don't pretend that's the case anymore.
Everyone needs to start spit shining their resumes and get some sort of external training lined up. 2020 training is garbage. If you're going to invest your time in learning something then at least spend it on a course or cert that a prospective employer will give a rats arse about. When it comes down to it, T is going to let you go regardless of your 2020 completion status and you need to invest in what is going to help you bounce back. The way things have been going it is more than likely you won't be employed by T in 2020 anyway. Do some research. See what jobs are out there, which ones will likely continue to be out there for several years or more, and start taking steps to try to secure one of them now. Good luck to you all.