Can someone explain how vendors inspecting losses multiple times, higher supplement activity than ever, and still paying a licensed adjuster to settle claims saves money vs just sending an adjuster to get it right the first time???
Damn sure doesn’t please the customer.
13 replies (most recent on top)
Allstate claim reps are brutal. Most of them don’t work more than 2 hours a day and I should know since my fiancée is one of them!!!!
Don’t pick on Allstate claim reps. They have made the job un-doable. And the phone never stops ringing on calls for other people’s claims and you HAVE to answer those calls.
1mtgGCs6 Finally someone understands what is going on around here
As an auto appraiser in the Northeast, I have to say we do more in one day than claim reps do in 3 and we handle a bunch of claim rep functions since claim reps are EASILY the worst in the industry which is regularly confirmed by customer service surveys. Maybe that’s why we make almost double what claim reps make!! 😁
This is a sick twisted place to work and all of ya have Stockholm syndrome. Y’all are owed a huge claim for working in a hostile work environment.
@zgw+1mtgGCs6 When was the last time you had someone tell you they couldn’t get someone on VA? The adjusters are practically begging for work to try and make production.
Most adjusters are horrible. I have personally experienced that on simple one vehicle claims. Who cares if they write an accurate estimate- they never return calls or follow up on anything, so they better get it right the first time. Oh by the way, they don’t. Sorry claim reps, the truth hurts.
But are they doing the needful? And are they only getting paid $3 an hour to do it? If so the Big Dogs in Chi-town declares success quality and accuracy be damned.
Low balling the body shops and claimants is standard procedure. Let's sc--w them over some more with constant demands for supplement to be submitted through the VA app but never have adjuster available.
Hence I cleared the task and reset the claim to make it harder.
You think all of our adjusters do it right the first time....think again
Hence marked the task complete.
This is one of the many reasons customers are leaving Allstate. Poor management and deranged leaders are the cause.
Time to bring McKinsey and ACCPR back. Great program that developed and implemented consistent process countrywide. Who is in?