The bank needs to clean house with a whole new leadership team over CRT from the team leads on up. They come up with the stupidest strategies, here we are with thousands of cases waiting to be reviewed but this management team wants to remove a whole group of reviewers to a project that does a second review to cases already completed and submitted instead of working new cases bringing down the inventory doesn’t seem very strategic to me. This constant pulling reviewers off reviewing cases to do projects instead of actually reviewing cases hence bringing down inventory is crazy. There needs to be some changes this isn’t working. CRT is constantly chasing their tail.
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@1sqm only one, maybe two are present and help.
1 year later is it better? I miss my old TL. really helped, good listener & cares.
I don’t understand the TL hate here. Mine is a great person that really cares and it shows.
CRT is one of the top worse departments to work within U.S. Bank they humiliate their employees by sharing employees performance stats with the whole team, its ridiculous .employees having access to fellow coworkers numbers, its disgusting.
Who cares? I mean really, why even bother complaining about it, just leave. Unless of course you just love the thrill of being on a sinking ship. It could be fun; hearing the final cries of your workmates as they go down in an emotional spiral.
Could someone pass the popcorn?🍿
@ze+1jsypt8c4
Don’t pretend the toxic behavior and bad TLs are only confined to CRT. It’s all of investigations and starts from much higher up. Guess it’s just crazy to expect the fraud/risk department to have ethics anymore.
It’s obvious someone is jealous of PR the hate is pouring out all over their comments. That’s one of the big negatives in CRT there are a few cancerous employees that somehow managed to wrap the TL’s around their fingers they literally are running the show. The TL’s are weak inexperienced leaders just learning how to be managers as they go and due to that weakness or lack of experience they are making the mistake of over sharing with certain employees its a lawsuit waiting to happen in no environment is it right for a person in management to trash talk employees to other employees its so unprofessional and just shows the lack of leadership skills. The gossip pipeline in CRT is the worst I have ever seen the majority of it all comes from the same few cancerous coworkers who get their info from the TL’s. This issue of TL’s over sharing with non TL’s / non management employees is going to led to legal action at some point.
The overall quality has severely declined. There’s a clear lack of consistency, competence, standards, and pride in work anymore. Combined with the glaring absence of proper training, it’s a perfect storm — and USB EFCC is right at the center of it.
It's because no one knows what they are doing at any given time. Since CRT was created it's been a total sh-t show. The people who still care continue to do the "right thing" whatever this means? There isnt consistency between reviewers because the team leads haven't actually addressed the bigger issues with lack of training, support, and calibration. Also it doesnt help that they created the quality coordinator role and then hired PR for it. He's all talk but he's a freaking id--t. He's somehow failed upwards? The guy is not fit for that position and needs to be replaced.
On the topic of these peer reviews, it's because the data shows some reviewers with excessive corrections and others with none at all. There's a huge discrepancy between reviewers who care (granted, some too much) and others who are either so burnt out that they gave up and just click around enough to make it seem like they did a review but really blind approved or they have no idea what they are doing and shouldn't be in the role. I have a feeling that these peer reviews might catch other shady behaviors too, but time will tell. Let's not forget about the terminations the 1st summer CRT was established. People got caught blind approving and got axed.
crt has become overly bureaucratic. it feels like people have been building job security into their plans, instead of efficiency and speed of moving cases through to final determination. its a hot mess, as the kids say.
A select few experienced reviewers are being pulled to review cases and assess both the CRT’s and the Investigation team’s handling of the case. Recent changes to the QA review process prompted this initiative to help ensure quality standards are maintained—particularly in light of a significant decline already observed. This process is also designed to ensure consistency in the feedback provided by the CRT to investigations.