I know that they tried answering the whole Cigna fiasco. The bonus was - overall - not worse than last year's. But what items jumped out at you?
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That us employees ain’t no better than the mud on wayne shoes. He don’t give a damn about nuthin or no one but hisself.
I felt gaslight. Cigna problems? No, actually here are some summary numbers that indicate it's not that bad. Plus, I use and it's not bad for me. You must be crazy.
RTO concerns? Perhaps you're one of the 4x10 people who get zero WFH days now? Perhaps you want clarity on whether PTO can count as in-office because of friction with your manager? Wayne's guidance is to "Use common sense." He's so committed to not being challenged that valid policy questions are threatening.
Layoffs are coming. Gotta make sure WP gets another pay raise and bonus for doing so a “great” job.
@xif+1qKEBPsr on your post:
“WP says 2024 - More challenges / trouble this year
Hmmm...”
To me, that equates to expect and prepare for layoffs.
Yeah, the EC may have the same insurance as everyone else, but if you believe Wayne actually bothers to get services in network and doesn't have a private doctor on retainer I've got a nice bridge to sell you.
Echoing all of the above.
Any other company where you receive a 39% approval rating and you’re toast.
Imagine an MSR getting 39%!! They be out that door sooo fast.
But it shows the Board does not care about the employees. They care about the bottom line.
And Bobs comment about “the EC have the same insurance as everyone else”
Well Bob. When MSRs have a $3k out of pocket expense it hurts. You know because we don’t earn millions per year. So don’t compare your situation to ours. We are not the same.
The consultants who frame the leaders' world view are looking at tech trends in corporate work and have realized that ESAT literally does not matter. Because the number of good corporate jobs is going to continue to gradually shrivel up as more and more back and middle office work falls to automation. So if you can continue to grow productivity by 6% per year while trimming 1% headcount each year, it is irrational to care about ESAT any more when fear and desperation will keep your seats filled.
That the BOD doesn’t care and is ok with Wayne ruling with an iron fist. Wayne only makes that statement in that tone about RTO if he knows 1000% his job is secure. With employee satisfaction at 39%, and no action from
the BOD, so barring another billion dollar loss, Wayne is firmly in place for at least 2 more years, because he doesn’t make the statements he did in that tone if he knows his job is in jeopardy.
The heightened focus on super inclusive radical left wing brainwashing should make 2024 the most engaging year ever.
The cake is a lie
The puppet danced in front of the room, read the script written by corp comms, and showed no emotion to employee concerns. The toxic environment continues to get worse daily.
WP says 2024 - More challenges / trouble this year
Hmmm...
The 39% for employee satisfaction is staggering. Continues to show how executive leadership does not listen to the employees. The employees have voiced many many things from RTO, severe issues with cigna, PTO not be given at the beginning of the year, and the list goes on. NONE of it has changed and has instead been addressed as changes that they did for the benefit of the employee. I think the employees are speaking and have been speaking and still haven't been heard. So if the board isn't going to do anything about the 39% employee satisfaction then we have another problem.
The other thing I noticed is that employee retention is no longer a metric that is part of our score card? I'd love to see a comparison of employee retention over the last 3 years.
The most disappointing part of the entire meeting was Wayne's continual lack of emotion or any effort to show that he cares/is affected by these issues. He just sticks to his robotic lines and script. There are tons of employees that can't get medical coverage with cigna, hundreds of employees who can't get procedures covered because of a change the executives made to cut costs. It's mind blowing that he shrugs it off and doesn't care to show any effort of caring for employees. Clearly that's demonstrated in the worst employee satisfaction number in USAA's history.....39%.
Get on board, or leave - that's what I got out of it. Things aren't going to change unless there is a monetary benefit