Centene has quietly been contracting a huge work force from India to replace all the workers they are letting go. Cognizant is back in the picture, the company that was once working with Healthnet to do the same before Centene acquired Healthnet. All members should be notified ASAP that their PHI is now in India so when security breaches occur they know why they happened. The state should not allow outsourcing!!!
12 replies (most recent on top)
Easy math for an executive. $$$ - onshore, $$ - H1B, $ - offshore. Trimming dollars doesn’t take much skill. Solving actual healthcare problems does. As long as stocks go up, we’ll be stuck with the skill-less executives who can only work a balance sheet, not innovate.
MY CLAIMS BETTER NOT BE PROCESSED OVERSEAS BECAUSE I WILL SUE THEM
Didn't our previous CEO vow to bring all the offshore work back stateside? I know that some Claims were still offshore because I used to Triage some Claims issues and they were almost all off shore.
Let them send everything to India. They will get the workforce and hey deserve. Zero loyalty and zero quality.
I can attest to this. I’ve trained 3 different vendor teams on my last project of over 2 years. Just when I mastered it and had our team on point, they ripped it from us, had me train a cognizant team while our team was trained on something else. However they are still reaching out to me for help. Why fix something that was not broken? To save money of course but it will circle back and bite big ! I was used to train my replacement.
@jol+1phYnAFI - train your ear to understand something other than your English. Rest of the world does. Might be saying yes, because you don’t make sense and trying to move on.
@vxs+1phYnAFI - Because it makes executives richer with more lobbying dollars to ensure the behavior continues.
System is designed for the top 1%. Politicians are part of the 1%. Workers post to boards wondering how this can happen while being robbed.
Having worked with Indians in IT onsite and offshore, there are so many misunderstandings due to a lack of common language (there are hundreds of dialects in India and English is a second language). Culturally, they either yes you to death or go silent. I saw PMs nearly scream with frustration at these behaviors. There is also a lot of fakery with academic credentials, particularly with Hourly staff.
What I don't get is how we can accept government dollars to pay to outsource the work overseas? How is that not against some rules? Its obviously not, but I don't understand how its allowed to happen. Why can they use it for cutting jobs in the States and employing offshore companies? This baffles me.
Other insurers have figured out the right legal lingo to make it happen. It’s just a matter of time.
We can only outsource to certain countries and only certain roles. It’s not a mass outsourcing effort. It can’t be. When PHI is involved it’s a delicate situation.
Oh yes this - I was told that the goal was to outsource all claims operations offshore which is basically all commerical. Not sure about the laws/regulations RE medicaid/Federal but was told those cannot be sent offshore due to binding contract language. Even those are failing given the lost government contracts over the last several years. I can tell you that I would constantly have to ask for work and be told there was no work but looking at the inventory report there would be anywhere from 1000 - 5000 claims sent to India to work and maybe a few hundred for our onshore department. To boot the people in India don't have the same resources as onshore so they would process incorrectly or send the claims they couldn't work back to us or we would get hit with a cluster of claims that were audited and have to fix them. Of course the people onshore would get blamed for their mistakes. And you can add to that that most are contractors and not FTE, they have different rules & laws pertaining to labor laws,etc - so its cheaper to pay them to fu-k up claims then support people in your own country. I understand those people need to work and its no fault of their own but seriously? Absolutely none of these Centene higher ups thought any of this through but I guess as long as they have their millions $$ to retire on its ok to sh-t on the backbone of your company.