This Needs To Be Said

Many (and tempted to say most) in office claims adjusters are trash. The reason many of you find yourselves being micromanaged is because you lack in personal accountability and IQ. Period.

I will never understand why some here feel they deserve more pay when many cannot comprehend the absolute basics of claim handling. Many of you don’t know the policy. You don’t know how to write an estimate. You don’t know how to document files. And you’re lazy as he-l.

I am a field adjuster. I’m sick and tired of having to clean up after SF’s in office high school dropouts who should be flipping burgers at Wendy’s instead of issuing payments for claims and writing cr---y estimates that don’t make any sense.

Here is an example of what I’m talking about: An in office rep paid to replace bathtubs and sinks because they “got wet.”

Think how stupid one must be to replace these items simply because they got wet!

I have long said and believe SF needs to stop hiring off the street unemployable low/no skill workers, and stop hiring ECRs.

If the pay for claim reps is to be increased there needs to be an educational requirement of at least a bachelor’s degree.
It is weird this is an unwritten “rule” for underwriting which requires nothing but following guides but not claims which requires folks to actually THINK, INVESTIGATE, and COME UP WITH SOLUTIONS.

Fire all the low performing stupid people who NEED to be micromanaged and start hiring quality, smart, hardworking adults who have good analytical skills and don’t come to the table with a GED or less.

Just about all our problems in claims would go away or decrease if the quality of the workforce changed.

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Here here!! Training sucks and raises do too. And when you are overflowing with inventory that's YOUR fault not the fact people are leaving and SF had a 2 year hiring freeze followed by a 2 m increase in policies.
But nobody worry because Tipsford got his 24 million bonus last year (in addition to his salary) so w wrythinf must be AOK

Well, SF wanted cheaper labor. No talented, self-motivated college grad would subject themselves to the current working condition at SF.

Good leaders can fix problems. Today leadership across both private and public sectors are grossly incompetent to fix any problem. They might be #1 but so was Rome. Look up 8 reasons Rome fell. Sound familiar?

The best way to be is exactly like leadership. Exercise quiet constraint. What comes around goes around.

I agree. Once the educational requirements were lifted we have an overwhelming amount of people who lack basic critical thinking skills. The industry is trying to make adjusting the next fry cook but it’s simply not possible.

The problem is leadership and training. The people they have promoted are not competent to train properly and lead. The good ol boy, golfer, in crowd, player etc does not make an exceptional leader.

jbh

Clearly you struggle understanding basic logic here OP. SF has decided they don’t not value the argument you have made, hence removing the pension and the low pay… Lets try harder next time champ!

@bdd

I clearly state in my OP if pay is to be increased so should the educational qualifications.

We are attracting nothing but low hanging fruit because of the pay and the low skill set/ educational requirements. One cannot be fixed without the other.

Critical thinking…reading comprehension…let’s TRY it please.

So let me get this straight OP, SF gets rid of the pension and pays middle of the road compared to our competitors. You believe we should hire higher quality handlers, what is the appeal to these higher quality handlers ?

@sia-perhaps you can now spend some time on grammar and sentence structure too?

There are just as many d-mb people in the field as there are in office. They wind up cleaning up a lot of Schitt lazy and incompetent field reps "perform".
Goes both ways.
But don't let that stop you from your condescending rants.

Stupid people get promoted. Smart people who solve problems and ask questions are labeled negatively. Smart people get run off or leave. Stupid people promote and hire more stupid people.

"The average person isn't that smart and half of them are d-mber than that person"

Good thought people like @vfp are to stupid to employ.

The money that goes out the door from State Farm is disgusting all the way around. As a customer it disgusts me to associate with the Chinese racketeering game of Insurance. This is a fine example of their socialistic policies.

No college degree here and I am a top performer in my Claims dept. There are people here who have degrees that have no common sense and have no business working in this field. But I agree - it's incredible how many incompetent people are continued to be employed and it's due to the lack of accountability. Yes- management is a collective failure.

@tus

Stupid people cannot be trained to do a job that is beyond their natural abilities or educational level. This is just the truth of it.

Intelligence is not created equally. There are some people who just don’t have it. No amount of training is going to fix it. There is a personal accountability issue here that has been kicked down the road for some of these people since they were probably children.

When you have reps who cannot do basic math (and yes, it is sometimes needed in fire claims) that’s an individual problem…not one that trainers, management, State Farm or the freaking man in the moon can fix.

A bachelor’s degree requirement will help weed through the filth. No, it’s not the end all be all, but it sure as he-l will help assess certain abilities needed for claim reps.

Good and decent claim reps are quitting because they are tired of carrying the load.

Feelings will be hurt, but the GED folks or less need to be left on the cutting room floor.

Agreed except your point on college degrees. I've worked with some great claims reps that had their associates degree or even GED. Our problem is our training sucks, our management sucks, and our accountability sucks. If reps were held accountable when they do cr-p write ups and we gave meaningful raises to our high performers, a lot of these issues would go away.

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This Needs To Be Said

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