Thread regarding USAA layoffs

I graduated with a degree in Computer Science. When I started my career at USAA I had considered IT and had thought I could grow at the company . Well no matter how much I networked or applied, USAA just wouldn't provide me the opportunity to use my skills to work as a Software Engineer for them.

As much as USAA complains about not having enough ITs there are a bunch of CS/IT degreed people who understand the frustrations of the MSRs (because they are one) and could help product owners and devs understand what could be fixed. But usaa makes is so hard for people to grow their careers internally .

So thank you for the degree USAA. Just sorry I can't use it for you guys

I no longer work for USAA- great job elsewhere. But one thing I always thought was a huge plus was when they opened up degrees esp since I believe part of what was said by leadership at the time was essentially “we recognize that contact center is not a career for everyone and we want to support your goals while you are supporting us.” Think about the number of people who worked hard because USAA was helping them with school. And stayed for years doing the job because they valued the benefit.

Do I begrudge them for the change? No. Do I think that this is a step in the wrong direction? Yes.

Yeah definitely isn’t. Beware when they say anything is improved or enhanced. When you actually look into it, it isn’t. They can only force feed so much coolaid.

@xqr+1p8EFgdT Uh … you said “nearly 10 years” I was giving you the benefit but since you want to talk math then you are looking at 1.1 years. I seriously doubted that for each position you waited 1.25 years before going into a new role.

I think it’s pathetic and sad that you would call people who got their degree at a certain college less than and all the people who were laid off low performers. Some of those “low performers” created things that are still used at USAA today which makes them the exact opposite. But you’re obviously not important enough or run in the right circles to know that. You are what is wrong with USAA‘s culture. I am really disappointed that while you may have been upset with me you made references that affect lots of other people. You really need to take a good hard look because why you try to sound empowering, you actually sound ridiculous and not part of the solution but the problem. I have nothing else to say to someone who is so shortsighted. Buh-bye Hopper!

@tgi+1p8EFgdT ah, I see you can't do math either. 10/8=1.25 yrs average per role. You must have gone to school at University of Phx. It has worked for me and will continue to work. You try something different. The definition of insanity is trying the same thing over and over and expecting a different result. Be better. Be part of the solution and not problem. Right now, its people like you that don't grow that get layed off because they are low performers. Aka, low hanging fruit.

@ubi+1p8EFgdT That must have really got you! That resume has gots to be one long one! Not sure how much you can grow when you average less than a year of experience in each position but to each their own. You just keep telling yourself that, rubbing elbows - cause it aint what you know but who you know - and hopefully it all continues to work out for you.

What set USAA apart from other companies, was the benefit of obtaining ANY degree you wanted. Is the grass greener? Of course it is, USAA paid for 2 bachelor degrees and a masters, along with numerous certifications. They didn’t see the value in me, but a local financial institution did, now I’m permanently WFH, same job with 100% less stress and a higher salary.

@xsv+1p8EFgdT red flag? no, it means I am growing and also means others behind me have the ability to grow instead of waiting 3-5 yrs for the role become available again. But says the person who complains there is no room for growth! Keep doing what you're doing, it sounds like its working great for you! You are a JOKE, and its people like you that need to be purged! ROTFL

@svj+1p8EFgdT You moved 8 times in 10 years. Red Flag!!! Yikes! Not sure I would be bragging about that. Every time they had to retrain someone to take your role. That’s a waste! I am sure you rubbed elbows with all the ‘right’ people and had doors opened for you…congrats to you in your ivy tower. Your experience is not the same for all so get over yourself!

"USAA is going in circles" person. I think you need to look inward and hold yourself accountable. If you do not grow professionally, its not anyone's else fault but yours. I have been here at USAA for nearly 10 yrs and have held 8 or so different positions. Why/how? Because I invest in myself, I network, I went back to school, I took certifications, I looked for opportunities and went for them no matter how many times I was told no. Get off your woe is me train and be true to yourself, if you are in a dead end job, you have only yourself to blame. NOBODY owes you anything.

USAA is going in circles they didn’t cover certain educational things and then they opened to cover everything and now they are back where they started. The thing is, that even if USAA pays for a degree, you still are not moving out of your role due to lack of experience. Opportunities are slim to none and eventually you do have to leave anyways to move up. You cannot grow with USAA.

Looks like USAA has entered the chat. The attitude of ‘be thankful you have a job’ is why we are seeing a decline in benefits, across the board. Change is indeed inevitable. However, what you change and how do you change it will have an impact. Taking so many things away from employees will not lead to productivity or increased value output. If employees do not feel valued, appreciated, or heard, and if things keep getting taken away, yes people will leave. I am sorry that either you’re required to stay what you did or you truly believe it, however, many people stay for the reason of ‘at least i still have x’. And people will leave as a result when ‘x’ is no longer there because this place will be no different than anywhere else. This type of climate in the workplace does not have productive results.

why focus on the negative's only? You failed to mention that part of the changes now include tuition coverage for eligible dependents. But since you mentioned about degree's no longer being covered, why should a company pay tuition for degree's such as fitness instructor or dietician which do not for success of the company or its membership? I've worked at many companies and when I came here was shocked that the coverage included degree's not aligned to any part of USAA. If you dislike it so much, you can also leave and let us all know if the grass is greener somewhere else. Change is inevitable, without change a company dies. I would say that you should focus on the positive changes and that unlike many, you still have a job. Many would gladly trade places with you.

Another bad change by the powers that be with USAA.
I see why they did it, a lot of people were taking their degrees paid for by USAA and leaving, whether to other companies or into a different industry. And USAA has no one to blame for that other than themselves. If they won’t value you, guess what, another company/industry will. They did the same thing with certifications a few years back, then they realized MSR’s were obtaining certifications then leaving for another company who valued them. If Wayne is still in charge next year, going into 2026, they’ll do away with purchasing PTO.

Did I read it correctly that they are covering education for spouses and children? That seems like a huge win especially for the entry level employees or msr’s who may not be able to afford to send their children to college. What programs are being offered? Seems to make sense that they fund education that the business and members can benefit from vs programs that have no tie to professional development. I may be missing something so would love to learn more.