BAE is going to sh-t and they've implemented another hiring freeze. Meanwhile they keep taking on more stuff we can't support. Project and Run Support are all a mess.
There's a load of good staff left this last year and I know one guy who died, another load who keep disappearing on mental health sickness. When does it end?
Lol DXC BAE account is a fu----g joke
RIP MJ
Thera been a hiring freeze in the US (as I’m told by management) for weeks now. We’re understaffed and screwed..
@1sze+1id1vMeL - "Mate, Is there any real business from bae?"
There used to be. Until a few years ago this was a great account to be working on and was delivering good results for DXC. Then Shouty started WFRing the BAE account team. He still took the money from BAE, but the account team could no longer deliver everything. So what did Shouty do? That's right folks - more WFRing of the account team, so they could deliver even less.
Unsurprisingly, BAE is now using other suppliers, and DXC is getting less. You'd think an expert in running a business could have worked out that this would happen. Mr Shouty apparently didn't. He was probably too busy admiring his latest bonus payments to work out what happens when account teams lose large parts of their staff.
BAE
noun. an affectionate term used to address or refer to one's girlfriend, boyfriend, spouse, etc.: I love you, bae. adjective bae·er, bae·est. greatly admired or loved. very cool; great.
Mate, Is there any real business from bae?
They were annoying BAE systems in 2019. I know, I was working on a high profile project for BAE systems at that time. They made 30% of our project team redundant in one round of WFR. They 'forgot' to pay one of key suppliers who subsequently stopped working. Needless to say, we lost that project due to what was essentially a breach of contract.
DXC: project delivery is usually a total fustercluck, and annoyed customers don't lead to repeat business. This in turn leads to . . . . more layoffs.
@pvq+1id1vMeL - You are absolutely right. This hyperautomation is such a sham. This should be the norm and not send an email to the whole world for every little script.
The previous post is right on target good for you. yes we want to get a broken thing fixed and up and operational as soon as possible, but if we actually spend the time to fix and document the root cuase it won't happen again on that device. And the next time it happens will have a documented correction that will fix it for that device. let's spend our time debugging new problems not fixing things that we have supposedly fixed before
All these emails about the fantastic job that run Support is doing creating's little Scripts well that's good, it's your job you shouldn't get a super reward for doing your job
we should have a global monitoring and reporting system in place, we shouldn't have all these one of scripts There has to be support it by the people that are left
Ron Support has been a mess for years. Run support doesn't actually fix root causes, they just want to close tickets. It's fine Thai time that run support becomes running improve support and actually fixes a root cause of a problem and it's not so concerned with how many tickets they close
The post asks: "When does it end?"
It ends when DXC collapses completely. Mr Shouty will continue to cut until there's nothing left. He doesn't understand the basic concept that customer service requires the right number of good, motivated, people if you're to keep a customer happy.
The more he cuts, the more customers leave. The more customers leave, the more he cuts. He's shown that he either can't, or won't, end the cycle. So it continues until DXC quietly breathes its last, and its competitors take over the customer accounts.
Of course, you can make it end faster by going elsewhere and working for a better employer yourself. I did, and I can assure you I don't regret it!