This forum should be informative but instead there are so many folks complaining about jobs being moved offshore. If you don’t like it then work for another company or make yourself invaluable. Use your brains !! Elevance is a business, not your friend. If they keep all the jobs onshore with inflation we won’t be competitive in the market and the company tanks. Sending jobs offshore helps keep the rest of us employed. And if your doing a job that you think will be sent offshore then take advantage of Tuition reimbursement and go back to school or learn a new field or skill. Make yourself invaluable.
43 replies (most recent on top)
You. Are. A. Cretin.
Moving so much of the business off-shore has had a significant negative impact. Anthem can't pay a claim to save their life due to so many processors off-shore that have zero compression of how US insurance works. They are following documents written from a native English speaker. They struggle with concepts. Many disputes and appeals are off-shore. I don't think they even read what the provider submitted, they just uphold the original denial and then do the same with the appeal. Providers have to scream bloody mu---r to get anyone to listen. They end up touching the same claim 5 or 6 times then it lands on the desk of provider services or another department and more hands, that are paid much much more than a processors, are involved. Every time a claim or appeal is touched it costs money, for both Anthem and the provider. Anthem cannot reprimand or do coaching because the off-shore staff are not Anthem employees. Finally, and the most disturbing, is most of the off-shore teams are located in places around the world where a lot of fraud, identity theft, and cyber attacks originate. We are just sending them all kinds of info about members, which includes employees.
Yes, off-shoring these jobs is cheaper than keeping them in the US, but the savings is not as much as they think because they don't take into consideration the volume and cost of rework, interest payments, and penalties. Oh, then there is the continued reputational damage.
OP, you’re a ray of sunshine and positivity. Im sure you’re well loved at home too.
Go touch grass.
@2wtf+1u2OdWOy I'm not so sure it was a young person saying 'quit complaining' (based on my experience spent around young people, who complain plenty). More likely some longer term lackey who is still willing to parrot the party-line. And to be fair, being a s#@k-up who just parrots the party-line gets a person pretty far at ELV. More than hard work or good ideas or caring about the members or providers ever will.
So glad I got riffed. I no longer have to go to a Pulse point to catch Monkey Pox or next Covid variant.
OP - it’s not about making yourself invaluable. Many folks are talented and when get a chance, give their best. Higher leadership don’t know how optimize resources. Whenever offshore get onboarded. Mangers and VPs want to push more work to them as the man force is more and their portfolio looks bigger. Many onshore resources (team leads) have very little to no work other than passing on updates. Been there done that.
The only people up-voting are kids - 23 with a year or two of experience. Check back in a few years after you’ve had some experience. As long as your eyes are open, you’ll see.
Off shore has no clue what they are doing. We on shore nurses double check their work because they cannot deny services. They make so many mistakes it’s sickening. They don’t read clinical &/or don't comprehend what they are reading. Providers, members, & employees are pi---d. This place is so unorganized & has no clue what they are doing.
Welcome to the forum Gail 😂
Imagine coming here to type on your little keyboard to complain about people complaining. You could stop reading at any time.
It obviously does not matter how hard you work, do above and beyond. In the end, you are a number with a salary attached…… easily cut. There are countless people to prove it.
Wow. I swear I know who the OP is, you sound exactly like a former coworker who thought they were the smartest person in the room, Acted as a SME and lied and manipulated situations to their advantage. This person would act like your best friend then rip on you behind your back. I guess if that’s what you consider invaluable then you probably are, as SLT values deceitful people. I’d rather keep my moral compass intact.
No one is invaluable in this day in age. You are delusional if you think you are invaluable. Value is partially based on subjective measures and factors driving decisions at that point in time. What is considered valuable one day can be deemed a liability the next.
It shows how little you know! I have witnessed for YEARS when offshore takes the long road to anything. What should take 1 hr, in reality, takes 4 months and 80 hours in meetings. Offshore may get 1/4 paid less, but they charge 10x more. Maybe you should understand the entire situation's dynamics before exposing your inadequate thoughts on this page. Especially to those of us who built this company into what it is today, through long hours, teamwork, and many lost family opportunities on weekends. As for that fat pig who pretends to be a woman, I hope Gail soon gets from India, what she has given to us, her day will come, they can tell she eats the bacon and drinks the Kool-Aid. I have said for years, this is the intentional destruction of the healthcare system! Slowly and methodically break it beyond repair and they will beg for single-payer government healthcare. I am young enough to hopefully be lucky enough to watch her suffer the pains of her actions. I'm watching Gail. Hopefully the republicans can get our country back on track and stop this insanity of offshoring for profit.
What is our outsourcing target?
For financials, I see it is 25% to 60% of the total employee in other posts.
spot on. Make yourself invaluable.
OP! The company does not outsource jobs so they can protect your onshore job. Your personal needs are not factored into their decisions. This company has weak and inexperienced leaders in the ranks that make bad decisions, which exasperated the need to cut expenses.
Yo @All of us come from Immigrants!!
How long have you worked for the company? Those of us in the >20 year crowd, have a very different perspective. Watching our friends and coworkers Rif'd off by this soulless company is disturbing, but watching those left be saddle down with the work of multiple people is infuriating. What's your work load like? Obviously not a lot. I do the work of 3 people... if they RIF anyone else i'm asking for a second salary.
“All of us come from Immigrants!!” Is that what they call the slave trade now 🙄
Do you even understand inflation … government spends more than it takes in and prints money on compensate. Offshoring means less revenue as the money collected via taxes is transferred to the top 1% which knows how to not pay taxes. Offshoring takes away jobs and the money from services, while providing a subpar product. The top 1% need people like you to pull off the heist. But once they don’t … 😭
Gail? Don't you have something more important to do? Like jumping around in your money room like a 6'3" Scrooge McDuck.....
It’s not just us as workers complaining it’s the providers and members also. They dislike speaking with people from the philippines, as they have no knowledge of what they are even talking about
@ozd+1u2OdWOy -
"key board": INCORRECT.
"keyboard": correct.
Never trust someone who can't spell the names of the things they use every day. ;)
Gail? Welcome to the board!
It is a business, sure, that requires returns in order to continually generate investment from the stock market. However the whole system is broken and we are just a part of it.
Think of what a freaking waste our whole industry is! All we do is deny claims, make providers go through extra steps, all for this idea that we are somehow managing things efficiently. If we were, we'd be doing it for 1%, not 15% overhead. It's bullsh-t. We need single payor ASAP, the sooner we all work ourselves out of jobs and go back to doing something productive the better off we'll be as a country.
Oh no, the leopard just ate my face!
Whoever posted that will eventually be here whining about severance, no PTO payout, and how they put so many years in here only to be fu---d over.
"But I carried their water!" Yeah, so?
I'll add to this, imagine your car mechanic was run the way we do.
"Profits have dipped, fire 10% of the crew"
"But what about quality? What about when there aren't enough people turning wrenches to get the jobs done?"
"Lol, and also, let's use water instead of oil when they come in for an oil change"
"Won't that damage their cars?"
"Lol, not our problem"
"Okay, but who exactly is benefiting from this?"
"We are. You, well, you are probably going to be in the unemployment line soon."
Would you stand for this from your favorite auto shop? It seems like a reach, but it's not.
Agreed! Yeah, accountants, nurses, IT people should just start their own businesses! THAT'S the solution!
You know, it used to be that companies withstood downturns without f'ing over their employees. No one, until the last 10-20 years, expected double digit profits quarter over quarter. But now we fire people to protect those profits, while also reducing the service we provide for our consumers, all for the sake of a handful of shareholders' portfolios. It used to be that companies would just take the hit for a quarter or two. But now we feel entitled to constantly earning more and more and more. Are you seeing the results of that? I'm not. It's enriching the power players, and them only.
This is absurd on its face, but it's uniquely absurd in healthcare.
Whewww must be top of that ladder! It's cute that you think ANYONE is considered invaluable in this place. Offshore has been sc--wing up things from day 1 (several years!), and they keep getting more and more business to sc--w up. All "they" care about is the profits and couldn't care less about quality.
What a bunch of losers always complaining because they are not able to perform at work. You are the ones that are making the good associates look bad with all the b*tching and complaining. If you don't like it, then start your own business.
Hahaha woooow did we hit a trigger. You’ll be back, right here on this very exact site echoING the words of all the frontline workers who got ROBBED from their positions if you are an employee and if you’re a c-suite and above, you too, one will be praying to whomever you believe in (maybe the devil) about “please let me find work to feed my family and have insurance”.
And it’s evident you’re on here complaining 😆
"If they keep all the jobs onshore with inflation"
There's no such thing as "inflation" in our industry; it's all capitalist greed.
Before you step to me "but dr-g prices", that's the same machine. Otherwise people wouldn't be going to Canada and Mexico for the exact same dr-gs for pennies on the dollar. They're also paying doctors less. Where's the inflation?
Its every organization and post on this site. That what is has turned into.
Everyone can run the company better, organize expenses better, eliminate positions on the board & (somehow) reinvest them in other areas.
All while typing on a key board and having no true experience with responsibilities other than the role they play.
I hope you get riffed in the next round. Your day will come eventually.
SLT in the house
OP it is your choice to take a peek at this site, and it is pretty obvious what the threads are. Your choice to read any thread or not. Personally I don't care for posts that are negative towards H1b workers because in my opinion these folks are hard working and talented. But you know what? I use my free will not to read or engage in them.
Where TF is Ashton Kutcher??? Because surely we’re being punked by this post.
Lol, this is the sorta person who actually signs up for those bullsh-t "volunteer your time" events. Like I already volunteer 10-20 over my 40 every damn week just to hope I still have a job. Wish this market was better because I can't run fast enough
Make us? Oh, ok….