Things are not looking good right now. With earnings and EPS both down, I’m really starting to worry that more layoffs are coming. Cutting headcount is the fastest way to calm shareholders, even if it wrecks morale. I hope I’m wrong, but it’s hard to stay optimistic.
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Stock not looking good today.
@mg it's not Co Pilot that's eating up the profits. Check how many unnecessary officer level roles are currently in place. Check how many unnecessary supplier arrangements are currently in place. People who call out the wasteful spending are shunned and told to look for employment elsewhere. MetLife is not serious about methodical expense reduction.
Earnings are down due to headwinds in variable investment income, lower Chile encahey returns, and heavy spending on CoPilot.
@bh+ the amount of incompetence in disability is awe inspiring. never seen anything like it in my career and looking for my exit plan. and if you raise an issue? get ready for retaliation from the leaders that are too scared or too id--tic to resolve the issues.
How exactly does Michel get an 88% approval rating while the company is actively falling apart? Genuine question. Because from where customers and providers are standing, MetLife looks less like a “great place to work” and more like a well-branded disaster zone.
Claims are denied for fun. Networks are fake. Customers are billed twice and then blamed for it. Providers are suing just to get paid for in-network care. But sure, let’s give leadership a gold star and a LinkedIn badge.
Maybe the secret is that if you run the place poorly enough, no one’s left to fill out the survey honestly. Or maybe smiling through failure is a core competency now. Either way, something’s clearly working, just not for the people who actually need the company to function.
So yes, congrats on the GlaSsdoor score. Just don’t ask the customers, the dentists, or the disability claimants how they feel — they weren’t invited to that rating.
Companies without dental divisions are dominating our full-time dental team.
It's not just Dental. Disability is a dumpster fire.
This is why they’re leaving the US (not really but they don’t care about us business) and placing all their bets on India. Indian business and workforce. MetLife as we knew it is dead.
If you’re an investor, RUN!
Are you proud of the work you’re doing at MetLife? Honestly, do you believe it’s helping anyone? Because what’s coming out in public view tells a very different story. From lawsuits to review platforms to formal complaints, the evidence paints a clear picture: MetLife Dental is failing the people it’s supposed to protect. Mismanagement, deceitful practices, and broken systems have become the norm, and customers are fed up.
On ConsumerAffairs, more than 260 out of 290 reviews rate MetLife Dental just 1 star. >Complaints describe routine claim denials, deliberately confusing provider networks, >and surprise out-of-pocket costs.
Customers report receiving “overpayment notices” months after treatment. Often >demanding 130–150% more than the original estimate.
Even providers are sounding the alarm: a group of Brooklyn dentists sued MetLife >over non-payment of in-network claims, calling the issue systemic and financially >harmful.
The Better Business Bureau lists 839 complaints in the past 3 years; 319 of those in >just the last 12 months. MetLife isn’t BBB-accredited, which speaks for itself.
And this isn’t just a customer-facing failure. In 2019, MetLife paid a $3.4 million settlement to resolve a class-action lawsuit brought by dental claims reviewers who said the company intentionally misclassified them to avoid paying fair wages and benefits. That’s rot from the inside out.
So yes, EPS is down. Layoffs may be coming. But let’s not pretend this is just a market dip. The real issue might be this: the business is broken at its foundation, and customers know it. When trust is your product and you lose it, no amount of headcount reduction will save you.