Until I read Mike's email
As someone who was bought into his new leadership until reading that it was very disappointing to see the disconnection from reality
Am already working 11-12 hour days 5 days a week without enough time to do everything as we are chronically understaffed and 90% of my time is spent dealing with issues that are a direct result of poor systems in place that have only ever been band aid fixed at best.
There is dead weight at fiserv who should be axed. But majority of people are hard working and doing the best they can with the systems available to them and until reading that email were quite energised at the thought of help being on the way.
Instead they were just told to do more work with no other changes apart from empty catch phrases.
So disappointing and upsetting to read.