Long story short I have been unable to work the past 2 weeks because they pushed out an update to disk encryption on the 20th of December that broke my laptop. I called the helpdesk and they opened a ticket and assigned it out to some other group. I got a call back on Thursday (3 days later without working - WTF?) from someone who said I had to go into the office to fix it.
I talked to my manager and she said nobody is allowed to go into the office right now, so I called the guy back and he said he'd overnight me a new laptop. I was on PTO last week anyway and was expecting it to show up during my PTO so I could get back to work this week. I am posting on here because the helpdesk said something like, "Oh looks like they got you too" or something, like they were innundated, and it was happening to a lot of people. Anyone else unable to work the past 2 weeks because of this update?
As of this morning my laptop still hasn't arrived, I called the helpdesk again this morning and they said they'd escalate, but in the meantime I'm taking an extra long vacation and I am not using my PTO.