As a current employee of Nat Gen- it is truly criminal the way they handle claims. They practice low balling on claims. Even after you write an estimate- they tell you to offer less then the actual cost. I wish we all knew what Allstate saw in them when they purchased this very sub standard company.
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Sounds like Nat Gen and ALL are a good match! Sounds like they both have a LOT in common.
It is totally unethical to write an estimate and then reduce the offer. If we write a repair estimate for $30,000- it is so illegal to then tell them the claim is only worth $20,000.
It's been like this for years but not they only company doing this. This is why the photo app and sending pictures in is so popular and not going away. They know 50% of people never get their car fixed and spend the money on something else and if the payment gets direct deposited into their account they can start spending it on other bills.
That combined with a high deductible will cause many to just go away and there will be no supplement.
Before I retired, our CSA always paid what is owed on auto damage. No idea what auto techs are told nowadays.
@hkj+1djXvEeO proof of the merger or gtfo. It ain't happening
Nat Gen is a second rate low rent non-standard carrier. It is a bottom of the barrel non-claim paying outfit. Give it some time and your company will be a nonexistent player in the insurance industry. Encompass is a place where Allstate throws its managers and executives they want to get rid of.Progressive instructed Allstate in a pre-merger agreement to purchase Nat-Gen. The purchase reduced nonstandard competition for Progressive and gave ALLSTATE a toy for a few years to raise rates on the Nat Gen book in order show some margins.
if you have facts, send all info to DOI
That’s how we work at Allstate now unfortunately. One of the directors slipped up and made an example saying “90% quality on 100million is 10 million that we have given away. We must only pay what we owe!”
We are now training our people to estimate the bare minimum and then have them work to get the right amount.