I’ve worked at BD across several divisions for many years and have always taken pride in delivering strong results and supporting my customers. Recently, however, the environment has changed significantly. Many team members are new, training has been inconsistent, and processes and expectations are often unclear. As a result, much of my time is spent navigating internal obstacles rather than focusing on serving customers and driving business outcomes.
Despite being able to manage through these challenges, it has become increasingly difficult and frustrating to operate effectively. There is a growing perception among employees that these conditions may be intentional—creating an environment where people become discouraged and choose to leave rather than the company having to manage formal separations.
At the same time, customers are feeling the impact of the internal disorganization, which risks damaging relationships and driving business away. This combination has led to declining morale among employees who are trying to continue performing at a high level.
Having experienced what this company once was, it’s particularly disappointing to see the shift. BD was once the best professional experience of my career, and I remain committed to working hard, supporting my customers, and contributing to success. It’s difficult, however, to watch the organization move in a direction that makes that increasingly challenging.