DXC's overall attitude is completely objectionable. We are known for mistreating our customers just to be able to save a buck. That's not even a poorly kept secret anymore, everybody knows this. Then everybody acts shocked that we're losing customers. Do you want to know why we keep losing them? Because we keep treating them like cr-p! This is not quantum physics, but you wouldn't know it from the way this management acts.
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DXC management (although never public ally) encouraged focus on new wins and moved resources to the profitable accounts because (they thought) if we lose the small accounts it is no biggy. Unfortunately, those small accounts were the loyal bread and butter in most regions keeping regular income and the lights burning and they dropped like flies once they realised they were no longer being treated in accordance with the large service fees they felt they were paying for services And some of these loyal clients were treated like dirt.
It is difficult when you have built up an account relationship to feel embarrassed at what your company does such as removing key from key projects because they are needed for priory projects elsewhere. And you have to go and explain to the client why their project was now red and how we are doing our best and you knew that it was just eroding the reputation.
Suffice so say, they took their money elsewhere.
The big projects never materialised at the rate required and I doubt they could have been serviced anyway, which the client had already risk assessed DXC and found there was too much risk of instability and a high risk of strategic impact and disruption to to being unable to guarantee sustained key staff on critical projects, so many hired their own consultants to prove ots solutions or finish the work DXC could not complete.
Difficult days they were. And from what I read on here things don’t sound like they have improved.
Quality used to be a thing before DXC. CSC Delivery, time, cost, quality. DXC took over and changed the balance scorecard to global financial, regional financial and reduced the customer qualitative bits and bonused the execs on, what one can only assume were losses - until the shareholders veto'd that trend. The original principles upon which the company were originally formed on, have long since been buried. What you have now is just an empty shell; a sweat shop with no direction. Shame really.
We will take this valuable suggestion and do something like what we did with "Cloud Right". We are going to call this "Customer Right"... And yes we will Trademark it and Patent it. We will find an EVP to drive this as well.
@gcr+1g65nslA If you’re going to be a corporate stooge for Mikey s and his steak cutter at least change it up a bit more.
I've read something like this on Glassdoor, Indeed or Reddit. If you're going to copy/paste from other sites, at least change it a bit more.