Things used to get done in hours it was the gold standard of support. The VP has no clue. The Director who knew what to do left and won’t even answer questions she directs us to the new leadership. You put people over the teams that are not qualified. The people left behind are leaving. Tickets take days across all support. Give us our access back. The coe for mobility just died next to the wireline support.
9 replies (most recent on top)
@hc , Golf Foxtrot Yankee.
“Let’s be honest about what this actually is.
You watched this happen in real time and did nothing. Where were you when the Director left? Did you document anything? Train anyone? Bridge any gap — or just start taking notes for this moment?
You didn’t build the gold standard. You benefited from it.
The COE didn’t die. It was neglected — by everyone responsible for it. You just included yourself in that group.
What have you resolved? What have you escalated? Or have you just been keeping score?
This isn’t accountability. It’s a mirror — and you don’t like what’s in it.”
So many nuggets of truth in just one post. Thank you.
@g8 , David Allan Coe (RIP).
What is coe?
Let’s be honest about what this actually is.
You watched this happen in real time and did nothing. Where were you when the Director left? Did you document anything? Train anyone? Bridge any gap — or just start taking notes for this moment?
You didn’t build the gold standard. You benefited from it.
The COE didn’t die. It was neglected — by everyone responsible for it. You just included yourself in that group.
What have you resolved? What have you escalated? Or have you just been keeping score?
This isn’t accountability. It’s a mirror — and you don’t like what’s in it.
Your post is incoherent. You sound like a low performer who probably ought to be let go.
Good riddance to that bloated mobility ‘COE’ group. They were unresponsive, difficult to deal with, and rarely provided proactive updates on orders and requests. Way too many of them anyway, and totally out of touch with the employees they served.
It’s not just your team it’s across the company. The new model is drive experience and talent out. Doesn’t matter who they put in the roles above you. It’s all about who says ‘yes’ the loudest to those at the top. It’s across all business units. Some more than others. Sadly ones hit hardest are front line facing.
They don’t care, never did. It’s all about cutting costs and they see support as a major cost, they see all employees as a cost to be managed out of the business.