Unfortunately, all of these RIFs that are removing the actual people who do work and care, are going to negatively impact customers. Humana's biggest issues were they denied many claims and provided terrible customer service / digital experiences. This will only continue and get worse! The Digital products are horrible - they are not user friendly, perform slow, look as if people new to "digital products" are working on them! And, customer service is impacted - if they can't find what they need on digital products, it goes to the 800 number. Customers are dealing with their health - so, they need caring people to work at Humana, well and knowledgeable. In the Digital area, it seems they don't care and definitely have no experience or knowledge! I feel so for the customers - they will have a terrible 2026!!
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They can't even understand most of the customer service agents due to accent.
@ft - and, this - https://www.bbb.org/us/ky/louisville/profile/health-insurance/humana-inc-0402-2004402/complaints
It is so sad!! I feel for each of these customers and providers!
Look at https://www.consumeraffairs.com/insurance/humana.html
It is hard to see how customers are treated / mistreated!
“human care”