This All-Employee meeting for CS and CS&D employees is a crazy waste of time.

Firstly they ignored the most up voted question about how to improve Support organization when they keep cutting headcount and experience.

But more importantly this is a completely pointless call for anyone not in the CS organization. It was an entire hour of talk about sales (called "adoption" and "renewal").

Why was I invited to this? We had to reschedule our application development support weekly meeting for this cr-p.

The customers repeatedly tell us they're dissatisfied with support (which is under CS&D), yet the board keeps reducing headcount and laying off our experienced support engineers. This company is doomed with these board execs seeking short term share growth over everything.

#AllHands #CustomerSupport #Layoffs #HeadcountReduction

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i'm sick of keep hiring non necessary employees in CSD, it is really waste of $$$, then someone would be cut somewhere maybe useful

@fa Bloomberg

@fa That is not true. The board is brillant.

Honestly, l don't understand how none who was laid off have never exposed the horrible duo (CEO and CFO) on LinkedIn or other platforms or with an email to all the company. These guys are censoring questions or answering with a no-answer when asked. I am also sure that also next pantomime Unfiltered will look great... it's really disgusting their behaviours

Impossible to join these calls. The same tune every time. Morale is so low with these job cuts .

Don‘t spread rumors. Trust the board.

You weren't inspired by the level of competence and leadership that exuded from our executives?

The rallying cry for closing out a good Q3 and Q4 had tears in my eyes and a desire to storm the beaches!

See Oracle share price as fueled by massive layoffs. Same script, different company

They censored a question about layoffs that l tried to upload twice during this all hands

I'm currently training the low-cost-of-living engineers that replaced my friends on my team who were let go because they lived in a high-cost-of-living area. It's going exactly as well as you think it might.

I don't go to any all-hands meetings anymore because they make my stomach hurt.

As someone who has worked in support for a while on multiple teams, it goes like this...

New support team for new product. Takes a couple of years for expert support engineers to get a foot hold.

Sap realizes they cant just hire in high cost countries, so they start hiring in low cost.

Low cost seems to mean lower percentage of decent support engineers, at least from my experience.

Eventually high cost country is no longer needed as the company just sees ticket numbers, not what goes into those tickets(namely the worse supoort engineers asking the seniors for solutions)

Stop giving high cost countries raises, bonuses, and not hiring at all in those countries.

Hope turnover weeds the rest out, if not layoff.

Customers get mad at lower level of supoort, dont renew.

Thread regarding SAP layoffs

This All-Employee meeting for CS and CS&D employees is a crazy waste of time.

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