I've been here eighteen years and I'm watching everything I valued about this place disappear. The good people are leaving, projects are dying, and what's left truly isn't worth staying for.
17 replies (most recent on top)
Time for top leader changes!
@wc Old days you were not tied to your computer waiting for the next urgent email, IM message etc now you can't walk away for 5 minutes before your boss wants to know where you were "I IM you 4 min ago and it said you were "ready" but you did not respond, is there something we need to discuss?"
This place makes people sick, the micromanagement is a disease and your health both mental and physical is not considered. And when you leave you will not be missed. It is the constant refrain on these pages.
I absolutely loved working here. I loved the culture, the people, the opportunities. After 13 years when I could not recognize the company I once loved, when the anxiety every other Thursday of a RIF became too much, I explored external opportunities. Walking out the door was the healthiest, happiest career move I had made in a long time. Very sad, but there is life after Elevance.
@wc What’s even better is when weeks later your ticket gets assigned to you for resolution. Ah, progress. At least there’s a paper trail.
30+ years here.
Old days: Walk down the aisle and say to a friend, "Have you ever seen this happen before." More often than not, they know the issue. Bo-m Issue resolved.
Today: IM or e-mail a person, whom you've never met, half a world away. Ask the same question. They respond by saying send me a ticket. You do. Three days go be before it gets cycled to them, if it does. Then you get an e-mail back asking, 'What is this about?" You tell them, even though the information is in the ticket. 2 weeks later you get invited to a call with 10 people to discuss it. Two more weeks later, you need to follow up because you haven't heard any updates.
"Progress" Ha!
@OP It was destroyed a long time ago. Was there or more than 30 years. Didn't realize it until after but the best day was the day I left.
@OP I've been with this company almost 20 years and within the last year, I've lost all respect for it. I'm not sure where it's going and I get sick thinking about it. I'm an admin, so I'm waiting for my call.
@hb As one who spent almost a decade in the military and has led people both in military and in civilian life, I have to say, what passes today for a “leader” is pretty sorry.
We still have team leads. A team lead said to me, "your work will be mine, and you will report to me."
I see another layer who will be presenting all day.
@f0 this company has had multiple VP levels for literally years. What they got rid of is support roles to help coach staff not to punish but to grow. To help managers with administrative tasks - they eliminated admins, got rid of the number of leads to assist managers, and never offered a progression past level 2 for a manager but added additional levels for directors and business change managers.
This place indeed needs to flatten but start at the top and work down and help the people at the bottom but what do I know -
@ev Ironically, a few years back, all of the large health insurance corporations felt like they were too vertical, meaning too many layers of leaders, and needed to be flattened to having fewer layers and a more horizontal organizational chart.
But now with new generational AI bo-m, they feel the need to go back to creating a more vertical organizational chart that is very top heavy in regards to numbers of reports per each leadership stage.
@er the only layers that are ever added is VP's who somehow suddenly need more directors and business change managers.
Too many layers, we need many people to do the job of 1. As every company is reducing layers, we add layers so we can outsource some more.
Agree. Have been here 16 years and it’s a shell of its former self. I’m actually embarrassed to tell people where I work now and try not to ever bring it up in conversation. The real downturn started maybe a year or two before Covid and has steadily gotten worse. The constant reorgs and leadership changes only make things worse.
I used to really enjoy my job, I came to it with a wealth of clinical experience and leadership. My opinion was valued, alternative viewpoints were valued and embraced not seen as dissent. Now apparently my years of clinical experience are not valued or respected. I am counseled by individuals who frankly cannot stack up to my clinical. That is not arrogance on my part but fact.
I just agree to whatever and keep my mouth shut. I really tried to respectfully explain an alternative, just as a consideration. I was swiftly counseled. I am smart enough to know not to make the same mistake again. I am also smart enough to do what is expected, meet and oh very slightly exceed the monthly metric, say thank you for any feedback and sign off at the end of my shift. Put me on camera and you will get a smile and occasional head nod. It's painful, but so is standing on your feet for 12 hrs. Tick Tock
Depends on director, mine in Carelon delegates work to friends, and focuses on that circle for growth.
Not in the circle, lowest level in caste system.
Another poster said they "love their job" - my guess is they are fortunate to not be micromanaged, meet metrics, have their calls listened to and then evaluated. They likely are left alone, don't have daily fire drills and don't realize how what many of us have to endure everyday. The culture here is toxic, goals are set with essentially no way to reach them, processes don't make sense and are endlessly changed. There is no upward mobility, always a freeze, can't move to another dept.
Posters complain about how directors are on endless monthly vacations, and are disrespectful to staff in open meetings.
It wasn't always this way - but it sure has become this way. Lastly we work for an insurance company and our personal coverage su-ks and is outrageously expensive.