Beginning May 3, the company will implement one of the largest structural changes in its history, driven by the adoption of Oracle software and a shift toward a more siloed operating model.
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@e7 well JC email already stated it is broken.. this time at least we know from the beginning.... Maybe next time or the one after they will consider fixing it first the put it in production
Lol... same message from Dell we have heard for the last three years. Its like Lucy holding the football for Charlie Brown.
Its a test run before it rolls out too ISG in August...
@e4 Bring it on, sick to death of trying to get DE's on cases that they say are "not a sev 1" Only for the case to eventually be with Engineering for a DU situation.. The fact is, get the case to the right person in the keast possible time, and im all for it...
@e5 na, we just get cheap coffee labeled as "starbucks" lol
If a role can be automated, it’s more vulnerable as the company leans into efficiency and AI tools but transformation typically happens in stages rather than an immediate “abolishment.” Many jobs will still remain while AI catches up. People have time. How much time is the only question?
lol yeah... that's the "plan" but I 100% guarentee it won't happen. IF it does then it'll be half broken lmfao
Any news on getting a better cup of joe?
@cx I’m sorry to tell those of you who are in tech support but not on the front line that you will be on Avaya, waiting for calls filtered according to your level of expertise, measured by the history of your certifications, training, and closed cases.
There will also be detailed time tracking and other metrics to make sure you keep your a-s in the chair for 8 hours.
Who care!! I even don't know if I can survive from next month layoff.
siloed at what level? All i know is that our managers in support are telling us we need to stop working in the old siloed way and instead of being subject matter experts become a jack of all trades
Whether the May 3rd implementation succeeds or stumbles is almost irrelevant. Outcomes at that level are variables, not verdicts. What matters is the long play: positioning, leverage, and ultimately, monetization. And by all indications, that part is already accounted for. In the end, he won’t be measured by operational milestones or short-term wins, but by the only metric that has ever mattered to him—how much money he walks away with. And if history is any guide, he will.
May the 4th be with you
Dell is a failure of a company led by a set of delusional megalomaniacs who would do anything for a buck. .
Yes, this topic was discussed about 4 days ago.
Not gonna happen, sorry.
@OP Can you clarify more siloed operating model?
@a1 Yup, the end goal is to have AI replace all roles below director level.
Alongside these changes, Dell is training AI systems that are widely expected to replace or eliminate a significant number of roles over time.