AI and shifting supervisory roles to lower cost regions like India can significantly reduce operating expenses in call centers. AI tools handle routine inquiries, automate quality monitoring, and assist agents in real time, which cuts down on staffing needs and boosts efficiency. At the same time, outsourcing supervisor roles to India lowers salary and overhead costs while still maintaining 24/7 coverage and scalability. Together, this combination allows companies to streamline operations, improve response times, and maintain service quality at a fraction of the traditional cost.
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I hear they're hiring in Bangalore
@dr if Ai worked wouldn’t need all the transfers …. They were management created to meet metrics
The calls we get are mostly transfers from other departments and the we transfer them somewhere else. For us, 1 call is easily 4 because everyone is so worried about having to shrink the department.
I don’t think so. I think Dan even mentioned a reduction in PSO
So no credible evidence, just more speculation pulled from Chatgtp