Got a very angry provider call stating they got an approval letter for a member with wrong information, like Dx Code, several kids spellings and wrong service dates. Asked manager who confirmed they started to send out AI letters upon approval.
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@da+1k728a9zm
Told my supervisor who said they would take care of it not much else a level 1 employee can do
Another fine implementation working as unintended. Blue chip … check
Wrong information is a PHI/PII breach. It should be reported.
What department is this?
Oh well. Garbage out for a garbage company. Don't care
Yeah, it is largely trash for consumer or provider-facing purposes. If it was built well it would work, but when the average person is in role 6-12 months before moving or quitting, that goal is a pipe dream.