It's almost to the point of an unsustainable network. You need the people that know it to keep it up and running, and many of the best were let go. Outages will take longer to restore, and installations will take longer to implement. Overseas support is terrible and makes outages last longer. Quite honestly those of us who use network maps and know out areas don't even call them until we solve the problem
10 replies (most recent on top)
Yeah anytime I'm in a call or on a project and I see folks with N#'s show up I know we are in for a real s***show.
Good … make me an offer !
@c5+1jjtw00sr HR could care less about experience. The long in tenure ones are costing the most in wages and vacation time accrued. The dollars that employees are costing the company is what is looked at. This is with all companies, not just windstream. It is the way of the world. The longer you work for a company, the more of a chance you have of being left go.
If you want a company that cares about it's customers more than it's public image you'll have to find a private one.
@bh+1jjtw00sr 100% The upper echelons just want to hit a number for the board even if it means manipulating it while the customer still suffers the same or worse and they just change sh-t to change it even though it made no difference or makes things even worse.
Part of the reason things are so messed up is they have been letting experience go, while keeping cheaper less tenured labor in some “rounds”. You get what you pay for. They would be smart to start letting the “last in” go next, versus look at anything else. ie: Tenure. The tenured have been around through the most sh-t storms too, and adapted to all the change we have gone through in the past. Not just jump ship and quit, like the less tenure are more likely to do. It would solve for a lot of problems around here. But hey, that is common sense.
If you think about the fact TT hasn't done anything since he exited career wise. That is what the rest of the leadership has in store. They'll live off the riches they made for a while here. When they do go back in the market place potential employers will look at their work history and wisely throw it in the trash.
The folks at the top are solely focused on whatever number they're trying to achieve for the quarter. I would bet I'd they hit said number they get a bonus on top of their over inflated salary. They're goal is to make as much money as they can roll the Uniti/WS merger then eventual buyout of whomever. They just want to make it till that's done regardless. They don't care about the mess they're leaving.
Thats the problem with how people are selected for a RIF, HR looks at a group as everyone is equal, what they don't realize is there is always that one guy or girl that knows how everything works and gets stuff done at the rate of 4 of the weakest people.
The outsourcing of the NOCs is a good example, there was someone that was able to fix all the kinetic voice and data issues, HR decided they needed to go, while keeping all these people that were on dead platforms.
Customer service has been identified as a major problem with this company since day 1. The regional managers make yearly rounds of meetings with the many locations and ask what can Windstream do better. It’s an overwhelming response- CUSTOMER SERVICE! It falls on deaf ears every year. This company does not invest in that and would rather farm that division out. Nobody cares but yet the head honcho doubles down on quality. Thanks for your lip service, now move on to your next adventure after this merger is complete.
The overseas ppl are ki-ling the customer base too but no one cares. When I’m in public in a kinetic shirt people go out of their way to tell me what cr-p the company is and how they don’t care about their customers. It says a lot when this happens and the first thing they mention is how cr-ppy customer service is! I have to know what the so called connections team does since the chief complaint is talking to non English speakers when calling in for repairs!!! If this is the complaint now imagine what it will be when the first big outage comes after they let go those that have the knowledge to fix it! They deserve every bad thing that comes.